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Technology Insights
Stay ahead in the world of business technology with insights from our experts.
How to Modernise Your Contact Centre
2020Across all industries, the customer experience is undergoing a rapid transformation. Only a little over a decade ago, th...
Using Customer Journey Mapping to Improve CX
2020The customer experience plays an essential role in a company’s success. Mapping the journey of your customers during the...
Top 5 Trends in Digital Transformation for 2020
2019As the new year approaches, there’s a lot of emerging trends that will impact how businesses undertake a digital transfo...
How to Select A Contact Centre Solution
2019Selecting a new contact centre solution The process of selecting a new contact centre solution is a major decision for a...
How To Choose The Right Vendor For Your Business
2019From the initial sales pitch through contract negotiations, implementation and post-implementation support, each vendor ...
How to Assess the Cloud Readiness of Your Infrastructure
2019Moving your IT services to the cloud can be an overwhelming task. Whilst most people now realize the benefits of the clo...
How Benchmarking Can Improve Your Contact Centre Experience
2019Due to the growth of digital tools, the experience that customers expect when dealing with a business has changed dramat...
3 Unexpected Benefits of a Cloud Migration
2019Over the last decade, undertaking a cloud migration process has grown significantly in popularity. Currently, most busin...
Biggest Advantages of Unified Communications
2019Unified Communications (UC) is gaining popularity as a preferred choice of communication system for businesses. In the p...
5 Hidden Stumbling Blocks Impacting Your Cloud Deployment
2019Whether it’s a move to Cloud Telephony, a Cloud Contact Center or a complete move of office applications, most organizat...