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Technology Insights
Stay ahead in the world of business technology with insights from our experts.
6 Benefits of Live Chat Customer Service
April 2024Live chat offers a direct line of communication between businesses and consumers, enabling real-time interaction and pro...
Refreshing Your Contact Centre Operations: New Insights from Industry Experts
March 2024On the 26th March, join us in a free webinar where you’ll learn about the latest tools and strategies transforming moder...
Key Benefits and Considerations in the Digitalisation of Public Services
March 2024Public services are often deeply rooted in regulation, rules and assumptions. Their nature is diverse, including more ad...
How New Technologies are Enabling Greener Contact Centres
February 2024As sustainability has become a paramount concern across industries, contact centres are no exception. Traditionally asso...
4 Benefits of Bespoke Business Intelligence Software
February 2024Effective use of data has become a necessary part of any successful business in the modern era. This need for so called ...
Proven Methods of Reducing Telecommunications Costs
January 2024In the ever-evolving realm of technology, businesses grapple with the challenges of increasingly complex networks, often...
The Expert Guide to Enhancing Workforce Productivity in Contact Centres
January 2024In the realm of customer service operations, the ever-shifting dynamics of demand and performance present challenges tha...
How to Reduce Customer Attrition: A Key to Business Success
December 2023Customer attrition is the rate at which customers stop doing business with a company over a certain period. It's a criti...
The Growing Importance of Network Security
October 2023Annually, the World Economic Forum (WEF) unveils a comprehensive global risk assessment by collaborating with various pu...
5 Network Industry Themes from Cisco Live 2023
October 2023The Cisco Live 2023 conference, hosted in Las Vegas and attended by nearly 20,000 people, along with almost one million ...