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Technology Insights
Stay ahead in the world of business technology with insights from our experts.
Why Does Transforming Citizen Experience Take So Long?
2025Obstacles to Transformation It’s a common frustration – you have a clear objective, an understanding of how to deliver y...
How Much Does a Transformed Contact Centre Cost?
2025Contact centres typically comprise the technology cost and the staffing cost. The two interact with one other, so really...
Transform Citizen Experience (Before You Answer the Call!)
2025The Future of Voice in the Public Sector Across the public sector we speak to millions of citizens every day. But how ef...
AI Moves from Theory to Practice in Contact Centres
2025The AI Landscape in Contact Centres For the last three years, contact centre suppliers have been announcing Artificial I...
Battle of the Giants: How CRMs are Taking the Lead Over CCaaS Vendors
2024In the dynamic landscape of customer service technologies CCaaS vendors have been a dominant growing force over the last...
10 Unexpected Ways of Reducing Tech Spend
2024Have you ever wondered why "technology costs are coming down" but tech companies stock prices are at record highs? Here ...
StableLogic Awarded G-Cloud 14 Framework
2024StableLogic has been awarded three services on the new G-Cloud 14 Framework Agreement. This supersedes our previous G-Cl...
StableLogic Announces Formal Partnership with COPC
2024StableLogic is pleased to announce a new partnership with COPC, a global leader in Customer Experience operational excel...
How Deeper Level OT Asset Data Drives Security & Compliance
2024Summary Asset visibility and the collection of detailed data from industrial environments is not “cybersecurity” in and ...
The Biggest Mystery in AI: How to Navigate Explainability
2024AI has undoubtedly transformed numerous sectors, presenting both opportunities and challenges. It is crucial for busines...