Public-facing organisations are striving to keep pace with technological advancements and evolving community needs.

Digital transformation, data analytics, and increased collaboration are revolutionising how organisations deliver services and achieve their missions.

Additionally, a growing focus on sustainability and transparency has developed to build trust and demonstrate impact. To navigate these complexities and harness the full potential of technology, public sector entities and charities increasingly require technical expertise.

With over 30 year's experience, StableLogic are your trusted technology partner and can help you navigate the complex technology landscape allowing you to focus on what you do best - change the communities around you.

Key transformations in the public sector.

Hover over each case study to discover how we are helping to transform crucial services in charities and the public sector.

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CONTACT STRATEGY

Streamlining administration & support to accelerate UK businesses with Companies House

 

 

StableLogic undertook a strategic review of this major contact centre serving UK businesses.

The strategic review included different operational models, costs and service levels in order to delivery Companies House objectives.
 

London Boroughs

 

OPERATING MODEL

Delivering a digitised customer experience to the people of London with Brent, Southwark and Lewisham Borough Councils

 

 

StableLogic redefined the Target Operating Model for the 3 London councils, with a full review of the technology, processes, and operational support.

Each council is gaining greater control over their Contact Centre functionalities, with a reduced cost of service.
 

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CONTACT CENTRE

Revolutionising customer care in the midst of the UK's housing crisis with Sovereign Network Group

StableLogic delivered a digital transformation of SNG's customer servicing, providing a sleeker and more scalable technology.

The project was a resounding success, with SNG becoming a leader in delivering a superior customer experience and stronger technological foundation.
 

In an increasingly complex world, digital delivery is transforming how the public & charity sectors are reaching those who need them most.

Organisations are adopting digital tools to improve service delivery and engagement, leveraging data analytics for informed decision-making, and forming partnerships to address complex social issues. Additionally, there is a heightened emphasis on sustainable practices and robust governance frameworks to build trust and demonstrate accountability to stakeholders and donors.

Digital Transformation
Public and charity organisations are increasingly adopting digital tools to enhance service delivery, improve efficiency, and engage more effectively with stakeholders. This includes using social media for awareness campaigns, online fundraising platforms, and digital management systems for better resource allocation.
Data-Driven Decision Making
The use of data analytics is becoming more prevalent, enabling organisations to make informed decisions, track outcomes, and measure impact more accurately. This trend supports evidence-based strategies, helping organisations allocate resources more effectively and demonstrate accountability to donors and stakeholders.
Increased Collaboration and Partnerships
There is a growing emphasis on collaboration between public, private, and third sector organisations to tackle complex social issues. These partnerships leverage the strengths of each sector, promoting innovation and creating more sustainable solutions for community challenges.
Focus on Sustainability
Public and charity sectors are increasingly prioritising sustainability, both in their operations and in the services they deliver. This includes adopting environmentally friendly practices, promoting sustainable development goals (SDGs), and ensuring that their initiatives have a long-term positive impact on the community and environment.
Enhanced Governance and Transparency
Organisations in these sectors are striving for higher standards of governance and transparency to build trust and credibility with the public and donors. This includes implementing robust governance frameworks, clear reporting practices, and ensuring ethical standards are upheld in all operations.

How We Help Clients

Relevant insights for the public sector & charities.

10 Unexpected Ways of Reducing Tech Spend
10 Unexpected Ways of Reducing Tech Spend
31 October, 2024

Have you ever wondered why "technology costs are coming down" but tech companies stock prices are at record highs? Here ...

StableLogic Awarded G-Cloud 14 Framework
StableLogic Awarded G-Cloud 14 Framework
31 October, 2024

StableLogic has been awarded three services on the new G-Cloud 14 Framework Agreement. This supersedes our previous G-Cl...

StableLogic Announces Formal Partnership with COPC
StableLogic Announces Formal Partnership with COPC
25 September, 2024

StableLogic is pleased to announce a new partnership with COPC, a global leader in Customer Experience operational excel...

Connect with experts in the Public & Charity Sector.

 


 

Craig Robinson
Craig Robinson

CEO

Joel Headshot Circle
Joel Barnett

COO

Marios Michael
Marios Michael

Principal Consultant

Will Patchett
Will Patchett

Lead Consultant