Our Expertise in the Technology & BPO Sector

Innovation is a double-edged sword, the key to both you and your competitor's success.

As AI, automation and cloud computing continue to revolutionise the technology sector, organisations are facing increasing demand for robust cybersecurity and innovation that offers a competitive edge.

To navigate these complexities and fully leverage emerging technologies, partnering with experts in business technology could be your secret to success.

With over 30 year's experience, StableLogic are your trusted technology partner and can help you navigate the complex technology landscape allowing you to focus on what you do best - creating the future for your customers.

DEVELOPMENT

Building the next generation of unified communications with Firstcom Europe

Firstcom Europe is a leading telecommunications provider, serving small and medium-sized enterprises across Europe.

To accommodate increasing demand, StableLogic introduced more than 30 new customer features to Firstcom's leading telecoms software, Universe. Reliability has significantly improved, and the solution is far more scalable.

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CUSTOMER EXPERIENCE

Unlocking customer engagement through tech-enabled customer loyalty with Virgin Red

Virgin Red brings together loyalty across the Virgin Group, allowing customers to earn and burn points.

StableLogic was engaged during the conception of Virgin Red to provide technical guidance on how to extract loyalty from the largest Virgin business and embed it into Red.

Our experience in CX and technology enabled StableLogic to provide a detailed set of options and make a recommendation.

If the current era of technology and BPO could be characterised by one area of focus, it would be the integration of AI and automation to streamline processes and reduce costs.

Cybersecurity comes second, with increasing demand due to the rise in digital transactions and remote work, with significant investments in advanced security measures.

Additionally, data analytics and big data are being harnessed to provide deeper insights and improve decision-making, while there is a growing emphasis on enhancing customer experience through AI chatbots and personalised services. These trends are reshaping the landscape of technology as we know it.

Artificial Intelligence and Automation

AI and automation are transforming the BPO sector by streamlining processes, reducing errors, and cutting costs. Robotic Process Automation (RPA) and AI-driven analytics are increasingly being used to handle routine tasks and provide actionable insights, allowing human workers to focus on more complex activities.

Cloud Computing

The adoption of cloud computing continues to grow, providing BPO companies with scalable, flexible, and cost-effective solutions. Cloud platforms enable remote work, enhance collaboration, and ensure data security, making them indispensable in today’s increasingly digital business environment.

Cybersecurity

With the rise in digital transactions and remote work, cybersecurity has become a critical concern. BPO companies are investing heavily in advanced security measures to protect sensitive data, comply with regulations, and build trust with their clients.

Data Analytics and Big Data

The ability to harness big data and perform sophisticated analytics is becoming a key differentiator. BPO firms are leveraging data analytics to provide deeper insights, improve decision-making processes, and deliver more personalised services to clients.

Focus on Customer Experience (CX)

There is an increasing emphasis on enhancing customer experience through the use of technology. BPO companies are utilising AI chatbots, personalised service offerings, and multi-channel support to improve customer satisfaction and loyalty.

Battle of the Giants: How CRMs are Taking the Lead Over CCaaS Vendors

28 November, 2024

In the dynamic landscape of customer service technologies CCaaS vendors have been a dominant growing force over the last...

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10 Unexpected Ways of Reducing Tech Spend

31 October, 2024

Have you ever wondered why "technology costs are coming down" but tech companies stock prices are at record highs? Here ...

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StableLogic Awarded G-Cloud 14 Framework

31 October, 2024

StableLogic has been awarded three services on the new G-Cloud 14 Framework Agreement. This supersedes our previous G-Cl...

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INDUSTRIES

Technology & BPO

Innovation is a double-edged sword, the key to both you and your competitor's success.

As AI, automation and cloud computing continue to revolutionise the technology sector, organisations are facing increasing demand for robust cybersecurity and innovation that offers a competitive edge.

Key transformations in the technology & BPO sector.

DEVELOPMENT

Building the next generation of unified communications with Firstcom Europe

Firstcom Europe is a leading telecommunications provider, serving small and medium-sized enterprises across Europe.

CLOUD CONTACT CENTRE

Laying strong foundations for industry-leading customer care with Computacenter

As part of a larger customer service project, StableLogic completed a Cloud Readiness Assessment for Computacenter.

CUSTOMER EXPERIENCE

Unlocking customer engagement through tech-enabled customer loyalty with Virgin Red

Virgin Red brings together loyalty across the Virgin Group, allowing customers to earn and burn points.

If the current era of technology and BPO could be characterised by one area of focus, it would be the integration of AI and automation to streamline processes and reduce costs.

How We Help Clients

Relevant insights in technology & BPO.

Connect with experts in the Technology & BPO sector.

Craig Robinson

Joel Barnett

Marios Michael

Will Patchett