Technology Insights
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The Most Important Customer Experience KPIs to Measure
Aug 31, 2023 10:52:06 AMIn today's rapidly evolving and competitive business environment, achieving robust results in terms of customer experien...
5 Tips for Evaluating a Remote Working Solution
Mar 27, 2020 10:52:39 AMCurrently, most companies are rapidly expanding their use of remote working or making a dramatic entrance into that form...
Coronavirus: Developing a Remote Working Strategy
Mar 16, 2020 1:39:33 PMAs the spread of coronavirus forces many countries to restrict the movement of its citizens, it is becoming more critica...
How to Modernise Your Contact Centre
Jan 21, 2020 2:47:35 PMAcross all industries, the customer experience is undergoing a rapid transformation. Only a little over a decade ago, th...
Using Customer Journey Mapping to Improve CX
Jan 7, 2020 11:04:58 AMThe customer experience plays an essential role in a company’s success. Mapping the journey of your customers during the...
Top 5 Trends in Digital Transformation for 2020
Dec 4, 2019 11:43:23 AMAs the new year approaches, there’s a lot of emerging trends that will impact how businesses undertake a digital transfo...
How to Assess the Cloud Readiness of Your Infrastructure
Sep 5, 2019 2:24:42 PMMoving your IT services to the cloud can be an overwhelming task. Whilst most people now realize the benefits of the clo...
How Benchmarking Can Improve Your Contact Centre Experience
Aug 28, 2019 1:16:10 PMDue to the growth of digital tools, the experience that customers expect when dealing with a business has changed dramat...
Biggest Advantages of Unified Communications
Aug 14, 2019 3:54:41 PMUnified Communications (UC) is gaining popularity as a preferred choice of communication system for businesses. In the p...
How to Optimise your Contact Centre
Oct 2, 2018 7:17:12 PMWe are pleased to launch our newest video explaining contact centre optimisation in simple terms. Click below to find ou...