Technology Insights
Stay ahead in the world of business technology with insights from our experts.
6 Benefits of Live Chat Customer Service
Apr 19, 2024 10:51:14 AMLive chat offers a direct line of communication between businesses and consumers, enabling real-time interaction and pro...
Key Benefits and Considerations in the Digitalisation of Public Services
Mar 15, 2024 11:44:13 AMPublic services are often deeply rooted in regulation, rules and assumptions. Their nature is diverse, including more ad...
5 New Year’s Resolutions for Maximum Growth in 2024
Jan 26, 2024 2:42:46 PMHappy New Year from us at StableLogic! As the Christmas decorations are packed away and the mouldy items are cleared fro...
Proven Methods of Reducing Telecommunications Costs
Jan 23, 2024 1:19:23 PMIn the ever-evolving realm of technology, businesses grapple with the challenges of increasingly complex networks, often...
How to Reduce Customer Attrition: A Key to Business Success
Dec 15, 2023 4:00:50 PMCustomer attrition is the rate at which customers stop doing business with a company over a certain period. It's a criti...
Transforming a Contact Centre with Sovereign Network Group
Oct 24, 2023 2:58:11 PMStableLogic and Sovereign Network Group teamed up to complete a digital transformation of their customer care service, p...
Improve Contact Centre Efficiency Through Agent Satisfaction
Oct 6, 2023 4:54:41 PMAgent satisfaction plays a huge role in how to improve contact centre efficiency, but it is frequently underestimated an...
The Most Important Customer Experience KPIs to Measure
Sep 20, 2023 3:00:00 PMIn today's rapidly evolving and competitive business environment, achieving robust results in terms of customer experien...
5 Tips for Evaluating a Remote Working Solution
Mar 27, 2020 10:52:39 AMCurrently, most companies are rapidly expanding their use of remote working or making a dramatic entrance into that form...
Coronavirus: Developing a Remote Working Strategy
Mar 16, 2020 1:39:33 PMAs the spread of coronavirus forces many countries to restrict the movement of its citizens, it is becoming more critica...