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Technology Insights
Stay ahead in the world of business technology with insights from our experts.
Why Does Transforming Citizen Experience Take So Long?
2025Obstacles to Transformation It’s a common frustration – you have a clear objective, an understanding of how to deliver y...
How Much Does a Transformed Contact Centre Cost?
2025Contact centres typically comprise the technology cost and the staffing cost. The two interact with one other, so really...
Transform Citizen Experience (Before You Answer the Call!)
2025The Future of Voice in the Public Sector Across the public sector we speak to millions of citizens every day. But how ef...
AI Moves from Theory to Practice in Contact Centres
2025The AI Landscape in Contact Centres For the last three years, contact centre suppliers have been announcing Artificial I...
6 Benefits of Live Chat Customer Service
2024Live chat offers a direct line of communication between businesses and consumers, enabling real-time interaction and pro...
Key Benefits and Considerations in the Digitalisation of Public Services
2024Public services are often deeply rooted in regulation, rules and assumptions. Their nature is diverse, including more ad...
5 New Year’s Resolutions for Maximum Growth in 2024
2024Happy New Year from us at StableLogic! As the Christmas decorations are packed away and the mouldy items are cleared fro...
Proven Methods of Reducing Telecommunications Costs
2024In the ever-evolving realm of technology, businesses grapple with the challenges of increasingly complex networks, often...
How to Reduce Customer Attrition: A Key to Business Success
2023Customer attrition is the rate at which customers stop doing business with a company over a certain period. It's a criti...
Improve Contact Centre Efficiency Through Agent Satisfaction
2023Agent satisfaction plays a huge role in how to improve contact centre efficiency, but it is frequently underestimated an...