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Technology Insights
Stay ahead in the world of business technology with insights from our experts.
6 Benefits of Live Chat Customer Service
April 2024Live chat offers a direct line of communication between businesses and consumers, enabling real-time interaction and pro...
Key Benefits and Considerations in the Digitalisation of Public Services
March 2024Public services are often deeply rooted in regulation, rules and assumptions. Their nature is diverse, including more ad...
5 New Year’s Resolutions for Maximum Growth in 2024
January 2024Happy New Year from us at StableLogic! As the Christmas decorations are packed away and the mouldy items are cleared fro...
Proven Methods of Reducing Telecommunications Costs
January 2024In the ever-evolving realm of technology, businesses grapple with the challenges of increasingly complex networks, often...
How to Reduce Customer Attrition: A Key to Business Success
December 2023Customer attrition is the rate at which customers stop doing business with a company over a certain period. It's a criti...
Improve Contact Centre Efficiency Through Agent Satisfaction
October 2023Agent satisfaction plays a huge role in how to improve contact centre efficiency, but it is frequently underestimated an...
The Most Important Customer Experience KPIs to Measure
September 2023In today's rapidly evolving and competitive business environment, achieving robust results in terms of customer experien...
5 Tips for Evaluating a Remote Working Solution
March 2020Currently, most companies are rapidly expanding their use of remote working or making a dramatic entrance into that form...
Coronavirus: Developing a Remote Working Strategy
March 2020As the spread of coronavirus forces many countries to restrict the movement of its citizens, it is becoming more critica...
How to Modernise Your Contact Centre
January 2020Across all industries, the customer experience is undergoing a rapid transformation. Only a little over a decade ago, th...