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Technology Insights
Stay ahead in the world of business technology with insights from our experts.
From Reactive to Proactive: Making Data Deliver for Contact Centres
In today’s hyper-connected world, customers expect more than just quick resolutions—they want seamless, personalised, an...
Why Does Transforming Citizen Experience Take So Long?
Obstacles to Transformation It’s a common frustration – you have a clear objective, an understanding of how to deliver y...
How Much Does a Transformed Contact Centre Cost?
Contact centres typically comprise the technology cost and the staffing cost. The two interact with one other, so really...
Transform Citizen Experience (Before You Answer the Call!)
The Future of Voice in the Public Sector Across the public sector we speak to millions of citizens every day. But how ef...
AI Moves from Theory to Practice in Contact Centres
The AI Landscape in Contact Centres For the last three years, contact centre suppliers have been announcing Artificial I...
Battle of the Giants: How CRMs are Taking the Lead Over CCaaS Vendors
In the dynamic landscape of customer service technologies CCaaS vendors have been a dominant growing force over the last...
Refreshing Your Contact Centre Operations: New Insights from Industry Experts
On the 26th March, join us in a free webinar where you’ll learn about the latest tools and strategies transforming moder...
How New Technologies are Enabling Greener Contact Centres
As sustainability has become a paramount concern across industries, contact centres are no exception. Traditionally asso...
5 New Year’s Resolutions for Maximum Growth in 2024
Happy New Year from us at StableLogic! As the Christmas decorations are packed away and the mouldy items are cleared fro...
The Expert Guide to Enhancing Workforce Productivity in Contact Centres
In the realm of customer service operations, the ever-shifting dynamics of demand and performance present challenges tha...