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CLOUD
Amazon Connect Solutions
Scale your custom CCaaS solution with Amazon Connect, built by us.
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Amazon Connect offers you AI-powered efficiency and personalised customer experiences to transform your customer operations.
Enhance your contact centre operations with Amazon Connect, an AI-powered solution from AWS that optimises customer experience at scale. Easily set up a cloud-based contact centre, empower agents with real-time AI assistance, and provide seamless, multilingual self-service.
Supervisors can leverage AI-driven analytics for performance evaluation, workforce management, and proactive customer engagement. With automation and intelligent insights, Amazon Connect helps reduce costs, streamline operations, and improve customer satisfaction. Our team at StableLogic believe Amazon Connect is the best option on the market to build bespoke CCaaS solutions tailored to meet your organisation’s unique needs.
Provide tailored, efficient, and proactive experiences through the channels customers favour. With AI-driven self-service, including Amazon Q in Connect, you can offer natural, intuitive, and multilingual interactions that enhance efficiency while reducing costs. Amazon Connect also enables you to engage customers proactively at scale, delivering relevant information—such as appointment reminders—via their preferred communication channel.
Empower contact centre agents to provide exceptional customer experiences from day one with a unified, AI-powered workspace that offers a comprehensive view of the customer. With Amazon Q in Connect, a generative AI assistant, agents receive real-time responses and suggested actions, including step-by-step guidance tailored to the needs of each customer. Amazon Connect also helps minimise agents’ After Contact Work (ACW) by generating summaries within seconds of a conversation ending.
Enable your supervisors and managers to reach their full potential with AI-driven analytics and optimisation tools. Gain real-time insights and trends from customer interactions, automatically assess agent performance, and deliver personalised coaching to enhance customer satisfaction continuously. Workforce management features allow you to forecast contact volumes, allocate the right number of agents, and maximise efficiency to optimise contact centre operations.
Revolutionise your customer experience (CX) at scale with Amazon Connect, an AI-powered contact centre from AWS. Set up a cloud-based contact centre in just a few clicks and begin assisting customers immediately. Lower costs and enhance your contact centre performance with Amazon Connect, a leading CCaaS solution.
Why StableLogic?
StableLogic is one of the leading customer experience consulting firms in the UK and US, with a proven track record of working with some of the world’s largest contact centres.
Our team brings together a unique blend of expertise, including business consultants, engineers, UX and design specialists, and ROI analysts, ensuring every aspect of your solution is expertly managed. As an AWS Partner, we can also provide funding support to help kickstart your Amazon Connect project efficiently and cost-effectively.
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Pay-as-you-go.
We build with Amazon Connect, ensuring you only pay for what you need.
Initial funding.
Part-fund your CCaaS solution with a grant from AWS, lowering initial costs substantially.
Fully managed.
We offer a fully managed service, from design to PoC, implementation and support.
Simple support.
Our support & maintenance services are charged at a fixed percentage of your AWS costs.
Why do we recommend Amazon Connect?
reduction in call volume
reduction in agent training time
2024
Leader in the Gartner Magic Quadrant for Contact Center as a Service
Redeem your free Proof of Concept.
Interested to see how Amazon Connect could benefit your business? Our team will develop a free Proof of Concept to demonstrate the functionality of your new CCaaS solution.
Resource Library
The Benefits of Omnichannel Customer Service
Accessing the benefits of omnichannel customer service requires a diligent approach to readying your operations...
Amazon Q in Connect - AWS Generative AI
Amazon Q in Connect is a generative AI-powered assistant for customer service that delivers end-customers and agents...
Optimising Cloud Services Across Different Teams
Cloud adoption has surged across industries, transforming business operations and data management...
Amazon Connect Contact Lens
Amazon Connect Contact Lens provides contact center analytics and quality management capabilities that enables...
The Expert Guide to Workforce Productivity
In the realm of customer service operations, the ever-shifting dynamics of demand and performance...
Amazon Connect Outbound Campaigns
With Amazon Connect outbound campaigns, you can proactively communicate with end customers...
Book a meeting with the Amazon Connect Solutions team.
⸻ FAQs ⸻
Amazon Connect is a cloud-based contact centre service that enables businesses to provide customer support at scale. It allows you to create a fully customisable CCaaS solution by integrating voice, chat, and other communication channels into your workflows. With features such as AI-driven IVR (interactive voice response), real-time analytics, and workforce management tools, Amazon Connect provides the building blocks to design tailored customer service experiences without the need for heavy infrastructure investments.
Yes, Amazon Connect supports seamless integration with various third-party systems such as Salesforce, Zendesk, or bespoke applications. Through AWS Lambda, APIs, and event-driven architectures, you can connect your contact centre with CRMs, ERPs, or databases, enabling advanced workflows such as customer record retrieval, case management, and omnichannel communication. This flexibility ensures that Amazon Connect works cohesively within your existing technology stack.
Amazon Connect offers a suite of tools to enhance customer interactions, including:
- Amazon Lex: For AI-powered conversational IVR or chatbots.
- Contact Lens for Amazon Connect: For sentiment analysis and conversation transcription.
- AWS AI Services: Tools like Amazon Polly for text-to-speech and Amazon Transcribe for speech-to-text.
- Real-Time Analytics: Built-in dashboards and reports for monitoring performance. These tools enable automation, improved agent efficiency, and data-driven decision-making.