Technology Insights

Stay ahead in the world of business technology with insights from our experts.

Coronavirus: Developing a Remote Working Strategy
Coronavirus: Developing a Remote Working Strategy
Mar 16, 2020 1:39:33 PM

As the spread of coronavirus forces many countries to restrict the movement of its citizens, it is becoming more critica...

How to Modernise Your Contact Centre
How to Modernise Your Contact Centre
Jan 21, 2020 2:47:35 PM

Across all industries, the customer experience is undergoing a rapid transformation. Only a little over a decade ago, th...

Top 5 Trends in Digital Transformation for 2020
Top 5 Trends in Digital Transformation for 2020
Dec 4, 2019 11:43:23 AM

As the new year approaches, there’s a lot of emerging trends that will impact how businesses undertake a digital transfo...

How to Select A Contact Centre Solution
How to Select A Contact Centre Solution
Nov 14, 2019 11:32:41 AM

Selecting a new contact centre solution The process of selecting a new contact centre solution is a major decision for a...

How to Assess the Cloud Readiness of Your Infrastructure
How to Assess the Cloud Readiness of Your Infrastructure
Sep 5, 2019 2:24:42 PM

Moving your IT services to the cloud can be an overwhelming task. Whilst most people now realize the benefits of the clo...

How Benchmarking Can Improve Your Contact Centre Experience
How Benchmarking Can Improve Your Contact Centre Experience
Aug 28, 2019 1:16:10 PM

Due to the growth of digital tools, the experience that customers expect when dealing with a business has changed dramat...

3 Unexpected Benefits of a Cloud Migration
3 Unexpected Benefits of a Cloud Migration
Aug 20, 2019 10:18:52 AM

Over the last decade, undertaking a cloud migration process has grown significantly in popularity. Currently, most busin...

Cut Contact Centre Costs
Cut Contact Centre Costs
Dec 19, 2017 2:08:32 AM

How do you cut contact centre costs? The contact centre is key to both customer service and sales, but also represents a...

Streamlining Communications for Savings
Streamlining Communications for Savings
Nov 20, 2017 12:43:27 PM

Costs around comms represent a significant part of the IT budget and are increasing – so what are the options to deliver...