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Technology Insights
Stay ahead in the world of business technology with insights from our experts.
5 Tips for Evaluating a Remote Working Solution
March 2020Currently, most companies are rapidly expanding their use of remote working or making a dramatic entrance into that form...
Coronavirus: Developing a Remote Working Strategy
March 2020As the spread of coronavirus forces many countries to restrict the movement of its citizens, it is becoming more critica...
How to Modernise Your Contact Centre
January 2020Across all industries, the customer experience is undergoing a rapid transformation. Only a little over a decade ago, th...
Top 5 Trends in Digital Transformation for 2020
December 2019As the new year approaches, there’s a lot of emerging trends that will impact how businesses undertake a digital transfo...
How to Select A Contact Centre Solution
November 2019Selecting a new contact centre solution The process of selecting a new contact centre solution is a major decision for a...
How to Assess the Cloud Readiness of Your Infrastructure
September 2019Moving your IT services to the cloud can be an overwhelming task. Whilst most people now realize the benefits of the clo...
How Benchmarking Can Improve Your Contact Centre Experience
August 2019Due to the growth of digital tools, the experience that customers expect when dealing with a business has changed dramat...
3 Unexpected Benefits of a Cloud Migration
August 2019Over the last decade, undertaking a cloud migration process has grown significantly in popularity. Currently, most busin...
Cut Contact Centre Costs
December 2017How do you cut contact centre costs? The contact centre is key to both customer service and sales, but also represents a...
Streamlining Communications for Savings
November 2017Costs around comms represent a significant part of the IT budget and are increasing – so what are the options to deliver...