Technology Insights

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How to Assess the Cloud Readiness of Your Infrastructure
How to Assess the Cloud Readiness of Your Infrastructure
Sep 5, 2019 2:24:42 PM

Moving your IT services to the cloud can be an overwhelming task. Whilst most people now realize the benefits of the clo...

How Benchmarking Can Improve Your Contact Centre Experience
How Benchmarking Can Improve Your Contact Centre Experience
Aug 28, 2019 1:16:10 PM

Due to the growth of digital tools, the experience that customers expect when dealing with a business has changed dramat...

3 Unexpected Benefits of a Cloud Migration
3 Unexpected Benefits of a Cloud Migration
Aug 20, 2019 10:18:52 AM

Over the last decade, undertaking a cloud migration process has grown significantly in popularity. Currently, most busin...

Cut Contact Centre Costs
Cut Contact Centre Costs
Dec 19, 2017 2:08:32 AM

How do you cut contact centre costs? The contact centre is key to both customer service and sales, but also represents a...

Telecom Cost Saving
Telecom Cost Saving
Nov 20, 2017 12:43:27 PM

Telecommunications costs represent a significant part of the IT budget and are increasing – so what are the options to d...