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Technology Insights
Stay ahead in the world of business technology with insights from our experts.
How to Reduce Business Costs With A Telecom Audit
2020Getting an understanding of your overall telecom inventory and spend can be a daunting task. However, the potential from...
5 Tips for Evaluating a Remote Working Solution
2020Currently, most companies are rapidly expanding their use of remote working or making a dramatic entrance into that form...
Coronavirus: Developing a Remote Working Strategy
2020As the spread of coronavirus forces many countries to restrict the movement of its citizens, it is becoming more critica...
How to Modernise Your Contact Centre
2020Across all industries, the customer experience is undergoing a rapid transformation. Only a little over a decade ago, th...
Top 5 Trends in Digital Transformation for 2020
2019As the new year approaches, there’s a lot of emerging trends that will impact how businesses undertake a digital transfo...
How to Select A Contact Centre Solution
2019Selecting a new contact centre solution The process of selecting a new contact centre solution is a major decision for a...
How to Assess the Cloud Readiness of Your Infrastructure
2019Moving your IT services to the cloud can be an overwhelming task. Whilst most people now realize the benefits of the clo...
How Benchmarking Can Improve Your Contact Centre Experience
2019Due to the growth of digital tools, the experience that customers expect when dealing with a business has changed dramat...
3 Unexpected Benefits of a Cloud Migration
2019Over the last decade, undertaking a cloud migration process has grown significantly in popularity. Currently, most busin...
Cut Contact Centre Costs
2017How do you cut contact centre costs? The contact centre is key to both customer service and sales, but also represents a...