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Technology Insights
Stay ahead in the world of business technology with insights from our experts.
Moving to the Cloud – When to Migrate and When to Modernise?
With cloud migrations, the devil is usually in the detail, more on how to find out about that detail below. But firstly,...
How Can the Cloud Benefit my Business in 2025?
2025 is set to be a very difficult year for business. The economic challenges, stiff competition, cost pressures and rap...
On-Prem vs Cloud – Which is the Lowest Cost?
Cloud providers claim to save money. On-prem providers claim the cloud is crazily expensive. Which is correct? To furthe...
From Reactive to Proactive: Making Data Deliver for Contact Centres
In today’s hyper-connected world, customers expect more than just quick resolutions—they want seamless, personalised, an...
Big Data in Citizen Experience: Implementing a Data Driven Strategy in Public Sector
The Public Sector & Data The public sector has access to huge amounts of data, most of which is stored in different ...
Why Does Transforming Citizen Experience Take So Long?
Obstacles to Transformation It’s a common frustration – you have a clear objective, an understanding of how to deliver y...
How Much Does a Transformed Contact Centre Cost?
Contact centres typically comprise the technology cost and the staffing cost. The two interact with one other, so really...
Transform Citizen Experience (Before You Answer the Call!)
The Future of Voice in the Public Sector Across the public sector we speak to millions of citizens every day. But how ef...
AI Moves from Theory to Practice in Contact Centres
The AI Landscape in Contact Centres For the last three years, contact centre suppliers have been announcing Artificial I...
Battle of the Giants: How CRMs are Taking the Lead Over CCaaS Vendors
In the dynamic landscape of customer service technologies CCaaS vendors have been a dominant growing force over the last...