Technology Insights

Stay ahead in the world of business technology with insights from our experts.

The Most Important Customer Experience KPIs to Measure
The Most Important Customer Experience KPIs to Measure
2023

In today's rapidly evolving and competitive business environment, achieving robust results in terms of customer experien...

5 Tips for Evaluating a Remote Working Solution
5 Tips for Evaluating a Remote Working Solution
2020

Currently, most companies are rapidly expanding their use of remote working or making a dramatic entrance into that form...

Coronavirus: Developing a Remote Working Strategy
Coronavirus: Developing a Remote Working Strategy
2020

As the spread of coronavirus forces many countries to restrict the movement of its citizens, it is becoming more critica...

How to Modernise Your Contact Centre
How to Modernise Your Contact Centre
2020

Across all industries, the customer experience is undergoing a rapid transformation. Only a little over a decade ago, th...

Using Customer Journey Mapping to Improve CX
Using Customer Journey Mapping to Improve CX
2020

The customer experience plays an essential role in a company’s success. Mapping the journey of your customers during the...

Top 5 Trends in Digital Transformation for 2020
Top 5 Trends in Digital Transformation for 2020
2019

As the new year approaches, there’s a lot of emerging trends that will impact how businesses undertake a digital transfo...

How to Assess the Cloud Readiness of Your Infrastructure
How to Assess the Cloud Readiness of Your Infrastructure
2019

Moving your IT services to the cloud can be an overwhelming task. Whilst most people now realize the benefits of the clo...

How Benchmarking Can Improve Your Contact Centre Experience
How Benchmarking Can Improve Your Contact Centre Experience
2019

Due to the growth of digital tools, the experience that customers expect when dealing with a business has changed dramat...

Biggest Advantages of Unified Communications
Biggest Advantages of Unified Communications
2019

Unified Communications (UC) is gaining popularity as a preferred choice of communication system for businesses. In the p...

How to Optimise your Contact Centre
How to Optimise your Contact Centre
2018

We are pleased to launch our newest video explaining contact centre optimisation in simple terms. Click below to find ou...