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Technology Insights
Stay ahead in the world of business technology with insights from our experts.
Improve Contact Centre Efficiency Through Agent Satisfaction
2023Agent satisfaction plays a huge role in how to improve contact centre efficiency, but it is frequently underestimated an...
The Most Important Customer Experience KPIs to Measure
2023In today's rapidly evolving and competitive business environment, achieving robust results in terms of customer experien...
5 Tips for Evaluating a Remote Working Solution
2020Currently, most companies are rapidly expanding their use of remote working or making a dramatic entrance into that form...
Coronavirus: Developing a Remote Working Strategy
2020As the spread of coronavirus forces many countries to restrict the movement of its citizens, it is becoming more critica...
How to Modernise Your Contact Centre
2020Across all industries, the customer experience is undergoing a rapid transformation. Only a little over a decade ago, th...
Using Customer Journey Mapping to Improve CX
2020The customer experience plays an essential role in a company’s success. Mapping the journey of your customers during the...
Top 5 Trends in Digital Transformation for 2020
2019As the new year approaches, there’s a lot of emerging trends that will impact how businesses undertake a digital transfo...
How to Assess the Cloud Readiness of Your Infrastructure
2019Moving your IT services to the cloud can be an overwhelming task. Whilst most people now realize the benefits of the clo...
How Benchmarking Can Improve Your Contact Centre Experience
2019Due to the growth of digital tools, the experience that customers expect when dealing with a business has changed dramat...
Biggest Advantages of Unified Communications
2019Unified Communications (UC) is gaining popularity as a preferred choice of communication system for businesses. In the p...