Will specializes in UCaaS and contact center transformation services. He has been with StableLogic for 8 years, delivering across several major international & highly complex projects in that time.
Contact Center Transformation
With a deep understanding of your unique operations, we utilize the latest innovations to optimize your contact center efficiency.
At a glance
Scope of Our Services
Cost Benchmarking
Using current market data from the large number of procurements we run each year, we benchmark your costs against the standard in your industry.
Technology Replacement
Our expert team is able to support you in the replacement of legacy systems & software, including managing end-to-end processes of number porting.
Performance Review
We extract performance data from your current contact center operations and review its efficiency and productivity to identify areas of improvement.
Customer Journey Review
Collaborating with your teams, we review customer journeys that typically occur in your daily operations, then identify how to increase efficiency.
Cost Saving
Utilizing your existing data and knowledge of your teams, we review existing and proposed channels to help drive cost savings across your service.
Procurement
Once a strategy is defined, we run and manage a competitive procurement to select the best provider & negotiate pricing, keeping you heavily involved.
CX Strategy
Do you have a clear Customer Experience strategy? Our team will work with you to construct a clear and consistent experience for all your customers.
...and More
Our agile team can easily adapt to your requirements, drawing from our years of experience in the contact center market to deliver for your business.
ask us for details
Proven Results
Financial Services:
1200 agents
Pharmaceutical: 400 agents
Insurance Provider:
800 agents
Housing Provider: 150 agents
From Our Clients
The PureGym Group has boomed in recent years, entering new markets and reaching heights like never before. It was essential that their member services could stand up to the prolific growth they were experiencing, and their ambitious future plans. Enter StableLogic.
Listen to CMO Stephen Rowe discuss his experience with the 'Stable' team.
The Process

Conducting a Review
We begin every contact center transformation by reviewing all aspects of your contact center – from the technology to the customer experience and the performance of the team themselves. We focus on key areas of concern.
We help clients to design their future strategy, model the costs and the performance levels and build the business case.

Benchmarking
A benchmark is often an excellent starting point to plan for the future. This will help us understand the following key areas:
- Cost Base – Is it as good as the market generally?
- Service Options – Are your competitors providing other options?
- Accessibility – How does your service compare?
- Service Levels – Market leading or behind?
- Customer Experience – Are your competitors better or worse?
We help reduce costs while increasing the performance of your contact center.

Developing a Strategy
In the strategy phase, our expert contact center consultants undertake:
- Business Requirements – Your business objectives
- Technology Assessment – Assess current and develop a roadmap
- Customers – What is the best way to communicate with them?
- Channel Strategy – Voice, web chat, SMS, email, video, etc.
- Management Information – Obtaining the best MI
- Sourcing Strategy – In-house or outsource?
- Service Hours – Including “follow the sun” options
- Cost – Modelling different cost options
- Service Integration – CRM, Salesforce, Oracle, MS Dynamics, etc.
For more information on our approach to strategy, click here.

Procurement & Negotiations
Selecting a new contact center solution is a major decision that directly impacts the effectiveness of your organization. Our objective is not only to advise on a highly functional technology solution but also one that is reliable, cost-effective, and from a low-risk supplier.
We support clients with gathering requirements, creating a specification, and the full selection process. We manage contact center procurements on behalf of clients on a continuous basis, so we understand different products, suppliers, and configuration options. This allows us to advise clients on how these work in practice.
We specialize in the procurement of both contact center technologies and services, including fully outsourced contact centers. For more information on how we run procurements, click here.

Implementation
Using proven methodologies, we will ensure the successful rollout and adoption of new technologies. Recent projects have included Data Network deployments, SD-WAN deployments, Cloud Contact Center (CCaaS) implementation, Cloud Telephony/ UCaaS (such as Skype for Business), and many more.
Being a business at the forefront of technological advances means that our project managers always remain effective in their roles. For more information about our project management service, click here.

Monitoring Performance
Upon completion of your project, we'll continue to keep and touch and monitor the success of your new strategy. The transition to a newly-designed contact center can be challenging, so we make sure to assist in any way we can.
We're on call for any problems with new software, equipment, or systems you've adopted. If there are any pitfalls, we make sure to patch them up as quickly as possible.