At a glance

In your contact center transformation, we work with your teams to understand the capabilities of your existing contact center platform. We identify places to improve efficiency through the implementation of digital channels and appropriate channel deflection. If you have digital channels in place, we work with you to design optimal customer journeys or procure a new solution that can deliver across your requirements.
what we can do

Scope of Our Services

Cost Benchmarking

Using current market data from the large number of procurements we run each year, we benchmark your costs against the standard in your industry.

Technology Replacement

Our expert team is able to support you in the replacement of legacy systems & software, including managing end-to-end processes of number porting.

Performance Review

We extract performance data from your current contact center operations and review its efficiency and productivity to identify areas of improvement.

Customer Journey Review

Collaborating with your teams, we review customer journeys that typically occur in your daily operations, then identify how to increase efficiency.

Cost Saving

Utilizing your existing data and knowledge of your teams, we review existing and proposed channels to help drive cost savings across your service.


Once a strategy is defined, we run and manage a competitive procurement to select the best provider & negotiate pricing, keeping you heavily involved.

CX Strategy

Do you have a clear Customer Experience strategy? Our team will work with you to construct a clear and consistent experience for all your customers.

...and More

Our agile team can easily adapt to your requirements, drawing from our years of experience in the contact center market to deliver for your business.

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Proven Results

Since our inception in 1993, we have served hundreds of clients in a wide range of industries, all with their own unique contact center needs.
As part of a contact center transformation, more efficient technology and better systems not only optimize workflow, but save money as well. Here are some examples of clients in particular industries, the size of their contact center, and how much we were able to save them.
29 %

Financial Services:
1200 agents

24 %

Pharmaceutical: 400 agents

23 %

Insurance Provider:
800 agents

36 %

Housing Provider: 150 agents

From Our Clients

The PureGym Group has boomed in recent years, entering new markets and reaching heights like never before. It was essential that their member services could stand up to the prolific growth they were experiencing, and their ambitious future plans. Enter StableLogic.

Listen to CMO Stephen Rowe discuss his experience with the 'Stable' team.

HubSpot Video
What to expect

The Process

1. Review
2. Benchmarking
3. Strategy
4. Procurement
5. Implementation
6. Monitoring
Close Open 1. Review

Conducting a Review

We begin every contact center transformation by reviewing all aspects of your contact center – from the technology to the customer experience and the performance of the team themselves. We focus on key areas of concern.

We help clients to design their future strategy, model the costs and the performance levels and build the business case.

Close Open 2. Benchmarking
business documents on office table with smart phone and laptop computer and graph financial with social network diagram and three colleagues discussing data in the background


A benchmark is often an excellent starting point to plan for the future. This will help us understand the following key areas: 

  • Cost Base – Is it as good as the market generally?
  • Service Options – Are your competitors providing other options?
  • Accessibility – How does your service compare?
  • Service Levels – Market leading or behind?
  • Customer Experience – Are your competitors better or worse?

We help reduce costs while increasing the performance of your contact center.

Close Open 3. Strategy

Developing a Strategy

In the strategy phase, our expert contact center consultants undertake:

  • Business Requirements – Your business objectives
  • Technology Assessment – Assess current and develop a roadmap
  • Customers – What is the best way to communicate with them?
  • Channel Strategy – Voice, web chat, SMS, email, video, etc.
  • Management Information – Obtaining the best MI
  • Sourcing Strategy – In-house or outsource?
  • Service Hours – Including “follow the sun” options
  • Cost – Modelling different cost options
  • Service Integration – CRM, Salesforce, Oracle, MS Dynamics, etc.

For more information on our approach to strategy, click here.

Close Open 4. Procurement
Salesman shaking hands with client with contract on the coffee table

Procurement & Negotiations

Selecting a new contact center solution is a major decision that directly impacts the effectiveness of your organization.  Our objective is not only to advise on a highly functional technology solution but also one that is reliable, cost-effective, and from a low-risk supplier.

We support clients with gathering requirements, creating a specification, and the full selection process. We manage contact center procurements on behalf of clients on a continuous basis, so we understand different products, suppliers, and configuration options. This allows us to advise clients on how these work in practice.

We specialize in the procurement of both contact center technologies and services, including fully outsourced contact centers. For more information on how we run procurements, click here.

Close Open 5. Implementation


Using proven methodologies, we will ensure the successful rollout and adoption of new technologies. Recent projects have included Data Network deployments, SD-WAN deployments, Cloud Contact Center (CCaaS) implementation, Cloud Telephony/ UCaaS (such as Skype for Business), and many more.

Being a business at the forefront of technological advances means that our project managers always remain effective in their roles. For more information about our project management service, click here

Close Open 6. Monitoring

Monitoring Performance

Upon completion of your project, we'll continue to keep and touch and monitor the success of your new strategy. The transition to a newly-designed contact center can be challenging, so we make sure to assist in any way we can.

We're on call for any problems with new software, equipment, or systems you've adopted. If there are any pitfalls, we make sure to patch them up as quickly as possible. 

Our Contact Center Experts

Will Patchett

Will Patchett


Will specializes in UCaaS and contact center transformation services. He has been with StableLogic for 8 years, delivering across several major international & highly complex projects in that time.

Tanya Kurt

Tanya Kurt


Tanya has worked in the Contact Center industry for 6 years. She now specializes in advising on customer experience projects including Contact Center and Unified Communications transformation projects.