Contact Centre Transformation

Channel our 30 years of expertise and unlock the full potential of your contact centre operations.

Our Methodology

Meeting your business objectives will require a tailored approach. Whether you need full-scope services (like the below), or assistance with a specific part of the process, we are here to help.

Hear from our clients

Why work with StableLogic?



"They tread this brilliant line between understanding what you're trying to achieve as an organisation, but also providing you unbiased advice."

Sam Dart, Product Director


"They are clearly experts in their field and they really got to grips with our business, what we needed to achieve, and really importantly, how we needed to do that."

Stephen Rowe, Chief Marketing Officer

past Successes

Case Studies



StableLogic managed the design and implementation of this distributed contact centre which comprises over 500 locations. This complex service covers the provision of after-sales parts with highly skilled service agents.


Companies House

StableLogic undertook a strategic review of this major contact centre serving UK businesses. The strategic review included different operational models, costs and service levels in order to delivery Companies House objectives.

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Proven Results

Since our inception in 1993, we have served hundreds of clients in a wide range of industries, all with their own unique contact centre needs.
As part of a contact centre transformation, more efficient technology and better systems not only optimise workflow, but save money as well. Here are some examples of clients in particular industries, the size of their contact centre, and how much we were able to save them.
29 %

Financial Services:
1200 agents

24 %

Pharmaceutical: 400 agents

23 %

Insurance Provider:
800 agents

36 %

Housing Provider: 150 agents

Speak to our team

Our Contact Centre Experts

Will Patchett

Will Patchett


Will specialises in UCaaS and contact centre transformation services. He has been with StableLogic for 8 years, delivering across several major international & highly complex projects in that time.

Tanya Kurt

Tanya Kurt


Tanya has worked in the Contact Centre industry for 6 years. She now specialises in advising on customer experience projects including Contact Centre and Unified Communications transformation projects.

Contact Centre Resources

Free resources to help you assess and improve your customer operations.


Watch now! We sit down with some of our contact centre consultants to hear their advice on the top 5 questions we get asked the most during transformation projects. Click below to get in touch.

contact centre transformation
contact centre transformation
contact centre transformation
contact centre transformation
contact centre transformation
contact centre transformation
contact centre transformation


Download our ebook, 'What is Contact Centre Best Practice?' Our experts give their idea of best practice in every area of your contact centre, from SLAs to procurement and more.

Business team working together at a call centre wearing headsets
How to Modernise Your Contact Centre 

Across all industries, the customer experience is undergoing a rapid transformation. Only a little over a decade...

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Using Customer Journey Mapping to Improve CX

The customer experience plays an essential role in a company’s success. Mapping the journey of your customers during their...

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How to Select A Contact Centre Solution

The process of selecting a new contact centre solution is a major decision for any business. A contact centre is at the solution is...

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