UCaaS

Area of Expertise

FMCG

Industry

Implementation

Service

About Danone

Danone is a global leader in food and beverage, known for its commitment to health and sustainability. The company offers a wide range of products including dairy, plant-based alternatives, bottled water, infant nutrition, and medical nutrition.  

 

Scope

Between February 2022 and June 2024, StableLogic supported Danone's IT and Data team with various Modern Workplace initiatives. Initially aimed at connecting Danone’s 65,000 employees across 600 global offices for seamless collaboration and communication, the project scope expanded to include designing an adoption strategy, delivering training programmes, producing communication materials, and managing ongoing community engagement.  

“The thing I like about StableLogic is that they don't mind getting their hands dirty, telling us what and how to do it rather than just agreeing and going at our pace, they drive forward and get things done.”

Modern Workplace Director at Danone

Workstreams

Microsoft Teams Implementation

StableLogic facilitated the transition from Webex to Microsoft Teams, a Unified Communication as a Service (UCaaS) Solution, implementing a comprehensive change management approach. This included raising initial awareness, conducting global training sessions, planning internal communications, and promoting best practices. StableLogic developed a suite of training resources which included Teams-focused cheat-sheets, custom-branded video tutorials and tailored webinars to ensure successful adoption of the UCaaS solution. An active Teams Help Community was also established to provide ongoing support and to encourage Danone employees to support one-another. 

 

Copilot - Generative AI Implementation

Launched in March 2024, this project standardised the use of generative AI tools across the company, focusing on data security and efficiency. StableLogic promoted the adoption of Copilot Chat & Copilot for Microsoft 365 by providing training and e-learning resources, creating promotional materials, Workplace posts, collecting video and written testimonials, and conducting a survey to understand employee experiences. 

 

Windows 11 Upgrade

StableLogic managed the global rollout of Windows 11, communicating effectively in 14 languages to ensure a smooth transition. This project aimed to upgrade Windows laptops to the latest operating system, enhancing user experience, laptop performance, and information security. The upgrade was successfully implemented in a phased approach between March and June 2024, updating all eligible devices to Windows 11.
 

 

Other Initiatives

StableLogic supported several other projects, including SharePoint versioning, password complexity upgrades, Microsoft 365 adoption, and the development of a Digital Comms Toolkit.
“This project has been a wonderful job. I think it is and will be a reference in how to deliver this kind of project in the future."

Head of Technology and Infrastructure at Danone

Results

The collaboration between StableLogic and Danone produced significant outcomes, driving a major transformation in Danone’s workplace. The success of the initiatives is evident in the tangible improvements in communication, collaboration, and technology adoption across the company. Additionally, Danone was able to enhance its workplace efficiency, security, and overall user experience. Key achievements included:  
 
  • Decommissioned Webex by contract end date.
  • Onboarded over 65,000 Danone employees onto Microsoft Teams.
  • Delivered 110+ workshops on Teams and Copilot.
  • Shared 150+ informative and educational post on Workplace (internal communication & collaboration software tool used by Danone).
  • Created 30+ tutorial videos and 40 cheat-sheets to support adoption of new tools.
  • Achieved a 4.6/5 satisfaction rating for Copilot workshops.
  • Received an average NPS of 86 for Teams training sessions.
  • Successfully executed an awareness and communication campaign to inform Danone employees about the Windows 11 Upgrade, SharePoint Versioning and Password Complexity Upgrade projects. 

 

Conclusion

By thoroughly understanding Danone's requirements, StableLogic was able to identify key challenges and support the implementation of tailored digital solutions that aligned with Danone's strategic goals. This deep understanding facilitated a seamless transformation across various workstreams, from transitioning to Microsoft Teams and implementing generative AI tools to upgrading to Windows 11.

The partnership between StableLogic and Danone demonstrates how targeted consultancy and in-depth collaboration can drive significant business outcomes, resulting in enhanced efficiency, security, and user experience. StableLogic's support has ensured lasting improvements in Danone's digital landscape, positioning the company for continued success in its modern workplace initiatives. 

 

Related stories

Discover all of our case studies.