Transforming customer delivery to empower harmonious experiences

The Solution

Off-the-shelf solutions weren’t going to meet AlphaTheta’s requirements. After considering their customer objectives and brand values, they decided to favour a custom approach and sought a trusted partner to innovate with.

From their headquarters in Japan, they launched a global procurement to find the right supplier. After considering a range of options around the world, they chose StableLogic Labs to build their new warranty and replacement systems.

The project was two-fold: selecting the right infrastructure and building software.

They needed a single application that would provide excellent performance on a global scale, which is not easy to find. We selected Amazon Web Services (AWS), a global leader in hosting services for their reliability and strong reputation.

With an established infrastructure, we wrote a custom application that could support both the warranty and replacement systems. They operate on a global basis, serving customers across the world in different languages and currencies.

The requirements were complex. For the replacement parts system, PioneerDJ customers needed to be able to order parts in their language from anywhere in the world, have it correctly sent to PioneerDJ’s Japanese warehouse, fulfilled and sent to their country, and then delivered by a local carrier.

The replacement parts system included a warehouse management system to streamline manufacturing operations in all their warehouses, as well as global logistics, customs approval processes and regulation compliance so every replacement part would be delivered smoothly.

Benefits

The results speak for themselves. StableLogic Labs was able to deliver both systems against a very tight deadline. We initially launched in a few key countries, which were so successful that AlphaTheta then rolled it out to several more.

AlphaTheta employees have found the new systems easy to use and much more efficient. The software has consolidated multiple processes because it was built around one unified system, streamlining necessary features in one convenient place.

Customers have expressed positive feedback on the new systems as well. AlphaTheta can closely monitor which equipment parts they manufacture and which are copies, so they can maintain a higher quality service to customers.

As the project concluded, AlphaTheta found their new custom solution delivered more efficiently than an off-the-shelf solution, at a much lower cost.