Technology Insights
Stay ahead in the world of business technology with insights from our experts.
6 Benefits of Live Chat Customer Service
Apr 19, 2024 10:51:14 AMLive chat offers a direct line of communication between businesses and consumers, enabling real-time interaction and pro...
Refreshing Your Contact Centre Operations: New Insights from Industry Experts
Mar 20, 2024 11:47:22 AMOn the 26th March, join us in a free webinar where you’ll learn about the latest tools and strategies transforming moder...
Key Benefits and Considerations in the Digitalisation of Public Services
Mar 15, 2024 11:44:13 AMPublic services are often deeply rooted in regulation, rules and assumptions. Their nature is diverse, including more ad...
How New Technologies are Enabling Greener Contact Centres
Feb 28, 2024 10:27:11 AMAs sustainability has become a paramount concern across industries, contact centres are no exception. Traditionally asso...
4 Benefits of Bespoke Business Intelligence Software
Feb 9, 2024 10:41:46 AMEffective use of data has become a necessary part of any successful business in the modern era. This need for so called ...
Proven Methods of Reducing Telecommunications Costs
Jan 23, 2024 1:19:23 PMIn the ever-evolving realm of technology, businesses grapple with the challenges of increasingly complex networks, often...
The Expert Guide to Enhancing Workforce Productivity in Contact Centres
Jan 12, 2024 2:13:19 PMIn the realm of customer service operations, the ever-shifting dynamics of demand and performance present challenges tha...
How to Reduce Customer Attrition: A Key to Business Success
Dec 15, 2023 4:00:50 PMCustomer attrition is the rate at which customers stop doing business with a company over a certain period. It's a criti...
Enhancing Connectivity and User Experience: Covéa Insurance and StableLogic
Dec 8, 2023 12:17:18 PMAt StableLogic, our commitment extends beyond merely addressing technological challenges; it encompasses transforming ne...
The Growing Importance of Network Security
Oct 25, 2023 10:00:00 AMAnnually, the World Economic Forum (WEF) unveils a comprehensive global risk assessment by collaborating with various pu...