Technology Insights
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From Reactive to Proactive: Making Data Deliver for Contact Centres
2025In today’s hyper-connected world, customers expect more than just quick resolutions—they want seamless, personalised, an...
Big Data in Citizen Experience: Implementing a Data Driven Strategy in Public Sector
2025The Public Sector & Data The public sector has access to huge amounts of data, most of which is stored in different ...
Why Does Transforming Citizen Experience Take So Long?
2025Obstacles to Transformation It’s a common frustration – you have a clear objective, an understanding of how to deliver y...
How Much Does a Transformed Contact Centre Cost?
2025Contact centres typically comprise the technology cost and the staffing cost. The two interact with one other, so really...
Transform Citizen Experience (Before You Answer the Call!)
2025The Future of Voice in the Public Sector Across the public sector we speak to millions of citizens every day. But how ef...
AI Moves from Theory to Practice in Contact Centres
2025The AI Landscape in Contact Centres For the last three years, contact centre suppliers have been announcing Artificial I...
StableLogic Awarded G-Cloud 14 Framework
2024StableLogic has been awarded three services on the new G-Cloud 14 Framework Agreement. This supersedes our previous G-Cl...
StableLogic Announces Formal Partnership with COPC
2024StableLogic is pleased to announce a new partnership with COPC, a global leader in Customer Experience operational excel...
StableLogic and TEO Nordic Announce Strategic Partnership
2024StableLogic, a leading independent consultancy firm, and TEO Nordic, a global provider of digital services, have announc...
How PowerBI Can Benefit Your Business
2021Companies rely on vast amounts of data to enhance agility, develop a competitive advantage, and future-proof operations....