Technology Insights

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From Reactive to Proactive: Making Data Deliver for Contact Centres
From Reactive to Proactive: Making Data Deliver for Contact Centres
2025

In today’s hyper-connected world, customers expect more than just quick resolutions—they want seamless, personalised, an...

Why Does Transforming Citizen Experience Take So Long?
Why Does Transforming Citizen Experience Take So Long?
2025

Obstacles to Transformation It’s a common frustration – you have a clear objective, an understanding of how to deliver y...

How Much Does a Transformed Contact Centre Cost?
How Much Does a Transformed Contact Centre Cost?
2025

Contact centres typically comprise the technology cost and the staffing cost. The two interact with one other, so really...

Transform Citizen Experience (Before You Answer the Call!)
Transform Citizen Experience (Before You Answer the Call!)
2025

The Future of Voice in the Public Sector Across the public sector we speak to millions of citizens every day. But how ef...

AI Moves from Theory to Practice in Contact Centres
AI Moves from Theory to Practice in Contact Centres
2025

The AI Landscape in Contact Centres For the last three years, contact centre suppliers have been announcing Artificial I...

StableLogic Awarded G-Cloud 14 Framework
StableLogic Awarded G-Cloud 14 Framework
2024

StableLogic has been awarded three services on the new G-Cloud 14 Framework Agreement. This supersedes our previous G-Cl...

StableLogic Announces Formal Partnership with COPC
StableLogic Announces Formal Partnership with COPC
2024

StableLogic is pleased to announce a new partnership with COPC, a global leader in Customer Experience operational excel...

StableLogic and TEO Nordic Announce Strategic Partnership
StableLogic and TEO Nordic Announce Strategic Partnership
2024

StableLogic, a leading independent consultancy firm, and TEO Nordic, a global provider of digital services, have announc...

How PowerBI Can Benefit Your Business
How PowerBI Can Benefit Your Business
2021

Companies rely on vast amounts of data to enhance agility, develop a competitive advantage, and future-proof operations....