Technology Insights
Stay ahead in the world of business technology with insights from our experts.
How to Avoid Cloud Migration Pitfalls
Apr 17, 2020 10:25:42 AMFor most businesses, moving services to the cloud has an undeniably strong business case. Companies now want to leverage...
5 Tips for Evaluating a Remote Working Solution
Mar 27, 2020 10:52:39 AMCurrently, most companies are rapidly expanding their use of remote working or making a dramatic entrance into that form...
Coronavirus: Developing a Remote Working Strategy
Mar 16, 2020 1:39:33 PMAs the spread of coronavirus forces many countries to restrict the movement of its citizens, it is becoming more critica...
Coronavirus: How UC Vendors Are Responding
Mar 5, 2020 1:24:41 PMWith coronavirus continuing to spread worldwide, many companies and businesses around the world are eliminating business...
Using Customer Journey Mapping to Improve CX
Jan 7, 2020 11:04:58 AMThe customer experience plays an essential role in a company’s success. Mapping the journey of your customers during the...
Top 5 Trends in Digital Transformation for 2020
Dec 4, 2019 11:43:23 AMAs the new year approaches, there’s a lot of emerging trends that will impact how businesses undertake a digital transfo...
How to Select A Contact Centre Solution
Nov 14, 2019 11:32:41 AMSelecting a new contact centre solution The process of selecting a new contact centre solution is a major decision for a...
How To Choose The Right Vendor For Your Business
Sep 18, 2019 2:09:33 PMFrom the initial sales pitch through contract negotiations, implementation and post-implementation support, each vendor ...
How to Assess the Cloud Readiness of Your Infrastructure
Sep 5, 2019 2:24:42 PMMoving your IT services to the cloud can be an overwhelming task. Whilst most people now realize the benefits of the clo...
How Benchmarking Can Improve Your Contact Centre Experience
Aug 28, 2019 1:16:10 PMDue to the growth of digital tools, the experience that customers expect when dealing with a business has changed dramat...