Unified Communications (UC) is gaining popularity as a preferred choice of communication system for businesses. In the past, business communication was often complex and time-consuming requiring the use of different applications, and the presence of all parties in the same location. UC solutions allow for the unification of communication channels integrating voice, video, messaging, and even social medial channels in a way that improves business outcomes. This allows businesses to provide everything their employees need internally to interact together, as well as externally with customers, into one easy to use system.
Key Advantages of a Unified Communications Solution
– Improved Collaboration
An essential function of UC is knowing which content, tools, people, and conversations are available in your team’s workspace at any given moment. Whether they are in the next office or on a different continent, unified communication brings employees together with unique instant messaging options, optional screen sharing, and voice and video calling. Thus, improving the overall speed and ease of collaboration between employees.
– Improved Mobility
One of the key advantages of UC is that it enables employees to work from anywhere, whether it is at the office, on the road, or from home. As companies continue to grow more dispersed due to trends like remote working and globalisation, UC solutions ensure that organisations can rapidly respond to customer needs. In an on-demand world, organisations cannot afford to respond slowly to business needs.
– Improved Customer Experience
UC enables businesses to deliver a stronger customer experience by ensuring that employees have access to the information and support that they need, when they need it most. If an employee needs to forward a call to another department, they can do so knowing that an individual is there and available. Thus, reducing a customer’s wait time. It also becomes easier for an individual to reach out to a fellow team member on a separate channel — while still on the call with the customer — for the needed answer or information. This ensures that businesses can provide the most thoughtful and rapid response to a customer query.
– Scalability
Unified Communications as a service (UCaaS) is ideal for companies that need to downsize or grow rapidly at any time. You can add or remove features to your cloud package whenever you see fit. This is particularly helpful for businesses with seasonal trends in business performance. If you need more people to use your UCaaS system one month, you can add more users for that period.
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