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Technology Insights
Stay ahead in the world of business technology with insights from our experts.
Demand for Technology Cost Audits Grow by 35%
Given the impact of Covid-19 on the economy, it is not surprising that demand for our technology cost audits has increas...
How to Reduce Business Costs With A Telecom Audit
Getting an understanding of your overall telecom inventory and spend can be a daunting task. However, the potential from...
How to Avoid Cloud Migration Pitfalls
For most businesses, moving services to the cloud has an undeniably strong business case. Companies now want to leverage...
Using Customer Journey Mapping to Improve CX
The customer experience plays an essential role in a company’s success. Mapping the journey of your customers during the...
Top 5 Trends in Digital Transformation for 2020
As the new year approaches, there’s a lot of emerging trends that will impact how businesses undertake a digital transfo...
How to Select A Contact Centre Solution
Selecting a new contact centre solution The process of selecting a new contact centre solution is a major decision for a...
How to Assess the Cloud Readiness of Your Infrastructure
Moving your IT services to the cloud can be an overwhelming task. Whilst most people now realize the benefits of the clo...
How Benchmarking Can Improve Your Contact Centre Experience
Due to the growth of digital tools, the experience that customers expect when dealing with a business has changed dramat...
3 Unexpected Benefits of a Cloud Migration
Over the last decade, undertaking a cloud migration process has grown significantly in popularity. Currently, most busin...
5 Hidden Stumbling Blocks Impacting Your Cloud Deployment
Whether it’s a move to Cloud Telephony, a Cloud Contact Center or a complete move of office applications, most organizat...