Technology Insights

Stay ahead in the world of business technology with insights from our experts.

Demand for Technology Cost Audits Grow by 35% 
Demand for Technology Cost Audits Grow by 35% 
2020

Given the impact of Covid-19 on the economy, it is not surprising that demand for our technology cost audits has increas...

How to Reduce Business Costs With A Telecom Audit
How to Reduce Business Costs With A Telecom Audit
2020

Getting an understanding of your overall telecom inventory and spend can be a daunting task. However, the potential from...

How to Avoid Cloud Migration Pitfalls
How to Avoid Cloud Migration Pitfalls
2020

For most businesses, moving services to the cloud has an undeniably strong business case. Companies now want to leverage...

Using Customer Journey Mapping to Improve CX
Using Customer Journey Mapping to Improve CX
2020

The customer experience plays an essential role in a company’s success. Mapping the journey of your customers during the...

Top 5 Trends in Digital Transformation for 2020
Top 5 Trends in Digital Transformation for 2020
2019

As the new year approaches, there’s a lot of emerging trends that will impact how businesses undertake a digital transfo...

How to Select A Contact Centre Solution
How to Select A Contact Centre Solution
2019

Selecting a new contact centre solution The process of selecting a new contact centre solution is a major decision for a...

How to Assess the Cloud Readiness of Your Infrastructure
How to Assess the Cloud Readiness of Your Infrastructure
2019

Moving your IT services to the cloud can be an overwhelming task. Whilst most people now realize the benefits of the clo...

How Benchmarking Can Improve Your Contact Centre Experience
How Benchmarking Can Improve Your Contact Centre Experience
2019

Due to the growth of digital tools, the experience that customers expect when dealing with a business has changed dramat...

3 Unexpected Benefits of a Cloud Migration
3 Unexpected Benefits of a Cloud Migration
2019

Over the last decade, undertaking a cloud migration process has grown significantly in popularity. Currently, most busin...

5 Hidden Stumbling Blocks Impacting Your Cloud Deployment
5 Hidden Stumbling Blocks Impacting Your Cloud Deployment
2019

Whether it’s a move to Cloud Telephony, a Cloud Contact Center or a complete move of office applications, most organizat...