Joel is a director at StableLogic and possesses a deep knowledge of the technology sector. With a wide range of successful projects in his portfolio, he is able to develop effective and bespoke strategies that cater to clients of any size, in any industry.
At a glance
Discover Current Operations
Before we offer any piece of advice, we will sit down with you and listen. Through meetings, workshops, and detailed discussions, we gain a deep insight into your current operations, with a particular focus on spending and pain points.
We will analyze your infrastructure, cost, and IT strategy to gain a deeper understanding of where you are at present, and how your current strategy performs.
This phase can be combined with the second phase, gathering requirements, depending on your needs.
Establish Requirements & Objectives
A thorough analysis of your operations gives us the context to begin discussing your requirements.
This is always accompanied by establishing your business objectives - what key areas does your organization need to improve? What is most important for efficiency and growth? Defining these goals helps us understand what we're working towards.
This is blue sky thinking - dream of the best possible version of your organization. What do you see? We take this information and begin forming different paths we can take to get there.
Process to Develop Options
Next, we get to work strategizing the best way to meet your goals.
Our iterative model, shown here, demonstrates our process of creating options, workshopping & evaluating them, and deciding if they are the right approach. We evaluate the plausibility of an option using strict criteria that measures risks, time to savings, marketing intelligence, security, and more.
An important aspect of this decision-making is internal and external input analysis - essentially, the things you can't control, like a recession or shortage of talent.
With all things considered, we whittle down the field of options to identify the one best suited for your needs.
Develop Business Case
Do the ends justify the means? With an approach in mind, we get to work building a business case. This measures the investment of the strategy with its calculated benefits, allowing various teams and stakeholders to understand and approve the strategy chosen.
The business case will detail your commercial and non-commercial gains, demonstrating how your organization will improve both internally and externally, to clients and customers.
Finalize a Recommendation
Through rigorous evaluation, detailed analysis, and collaborative decision-making, we arrive at a strategy approved by all parties. We finalize our recommendation, then plan our next steps.
A typical project lifecycle starts with a strategy, followed by running a procurement, establishing the target operating model (TOM), and finally bringing in our project managers to implement.
Contact Center Transformation
Contact centers are complex, with hundreds of agents and an assortment of devices and systems that need to perform properly. Take the pressure off and partner with us to develop your next contact center strategy.
Need a digital strategy that puts you ahead of the competition? We conduct a complete digital transformation of your business and guide you through a seamless integration so you can hit the ground running.
Many companies, even some of the largest industry leaders, are hindered by aging network systems that slow productivity. Enter a new era and realize your company's full potential with strategic network modernization.