Euan has been managing high-level programs and projects for over six years. He is highly experienced in communications technology with a focus on UCaaS solutions, global networks, and contact center technology.
Project Management Frameworks & Methodologies
We start every project by establishing the methodology we want to follow. Our expert team has a multitude of experience across both waterfall and agile methodologies, and we're happy to tailor our approach to suit your specific requirements. We are flexible and knowledgeable with a desire to bring real change and benefit to your organization.
See our Governance page for more details.
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Resource Management
Once a methodology has been chosen, we begin taking stock of our project resources - do you have an in-house project team, or will we be acting as such?
We are happy to work as an extension of your team, offering assistance, guidance, and extra manpower for increased bandwidth. We can also integrate into your existing culture and function as your project team from the inside, delivering completely within scope.
Project Scoping & Planning
With our approach and resourcing finalized, we can begin understanding the project scope. For example, if you've purchased a solution and don't know where to start with implementing it, our experienced project managers will get to work forming a plan to implement and maintain this new solution in your organization.
We have worked with a wide range of project requirements, from complete digital transformations to software and app development, and everywhere in between.
Reporting & Documentation
As your project progresses, one of our main priorities is that all project members and stakeholders are kept in the loop, engaged, and able to influence the direction of the project. We achieve this through consistent and thorough documentation.
This allows for full transparency and accountability, as well as making sure all levels get the information they need when they need it.
Risk, Issue & Budget Management
Our years of experience running technology-based projects have taught our project managers to expect the unexpected. We manage all risks and issues on a daily basis, ensuring the right people are involved and informed at the right time.
It also ensures accountability; that we are staying within budget, within scope, and in accordance with the statement of work. This keeps your project on track and optimizes the delivery for better results.
Communication Transparency
Communication is key. From our reporting and documentation through to daily stand-ups and SteerCo meetings, our project managers excel in transparent and honest communication.
We are available at any time to offer support and communicate project details. We are flexible, yet grounded in reality, which helps us run a project through to the end and reach a successful handover.
Contact Center Transformation
With hundreds of agents and a variety of equipment that needs to perform properly, contact centers can be overwhelming to improve. Partner with us for your next contact center project and we'll lead the way.
Digital Transformation
Looking to gain a competitive advantage in your industry? With us, you can leverage the best technology for your operation without any of the handiwork or stress. Let us lead your digital transformation from start to finish.
Network Modernization
Outdated network systems can burden even the largest industry leaders. Step into the future of your business with a modern network strategy and implementation completely driven by our expert team of project managers.
Customer Experience
Benefit from a third-party audit of your customer operations and identify the hurdles and pitfalls that stop you from maximizing revenue. Our team of project experts will lead the implementation of smooth, optimized customer journeys.