Technology Insights
Stay ahead in the rapidly changing world of business technology with insights from our experts.
Using Customer Journey Mapping to Improve CX
Jan 10, 2020 11:50:17 AMThe customer experience plays an essential role in a company’s success. Mapping the journey of your customers during the...
Top 5 Trends in Digital Transformation for 2020
Dec 18, 2019 2:35:10 PMAs the new year approaches, there’s a lot of emerging trends that will impact how businesses undertake a digital transfo...
How to Select A Contact Centre Solution
Nov 26, 2019 4:01:29 PMThe process of selecting a new contact centre solution is a major decision for any business. A contact centre is at the ...
How to Implement a New Strategy for Savings
Nov 7, 2019 3:49:14 PMMost businesses would agree that reducing costs and identifying routes for savings is a vital yet difficult challenge. H...
What are the Advantages of Unified Communications?
Oct 3, 2019 3:34:13 PMUnified Communications (UC) is gaining popularity as a preferred choice of communication system for businesses. In the p...
How to Assess the Cloud Readiness of Your Infrastructure
Sep 30, 2019 11:27:50 AMMoving your IT services to the cloud can be an overwhelming task. Whilst most people now realize the benefits of the clo...
How to Reduce Costs With A Telecom Audit
Sep 19, 2019 5:24:43 PMGetting an understanding of your overall telecom inventory and spend can be a daunting task. However, the potential from...
3 Unexpected Benefits of a Cloud Migration
Sep 18, 2019 5:54:55 PMOver the last decade, undertaking a cloud migration process has grown significantly in popularity. Currently, most busin...
How Benchmarking Can Improve Your Contact Centre Experience
Aug 30, 2019 3:30:15 PMDue to the growth of digital tools, the experience that customers expect when dealing with a business has changed dramat...
Cloud Transformation: A Tricky Endeavor
Jun 12, 2019 2:41:03 PMFor most businesses, moving services to the cloud has an undeniably strong business case. Companies now want to leverage...