Technology Insights

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How to Modernize Your Contact Centre
How to Modernize Your Contact Centre
Jan 21, 2020 3:02:40 PM

Across all industries, the customer experience is undergoing a rapid transformation. Only a little over a decade ago, th...

Top 5 Trends in Digital Transformation for 2020
Top 5 Trends in Digital Transformation for 2020
Dec 18, 2019 2:35:10 PM

As the new year approaches, there’s a lot of emerging trends that will impact how businesses undertake a digital transfo...

How to Assess the Cloud Readiness of Your Infrastructure
How to Assess the Cloud Readiness of Your Infrastructure
Sep 30, 2019 11:27:50 AM

Moving your IT services to the cloud can be an overwhelming task. Whilst most people now realize the benefits of the clo...

3 Unexpected Benefits of a Cloud Migration
3 Unexpected Benefits of a Cloud Migration
Sep 18, 2019 5:54:55 PM

Over the last decade, undertaking a cloud migration process has grown significantly in popularity. Currently, most busin...

Cloud Transformation: A Tricky Endeavor
Cloud Transformation: A Tricky Endeavor
Jun 12, 2019 2:41:03 PM

For most businesses, moving services to the cloud has an undeniably strong business case. Companies now want to leverage...