Your customers called to get something done. Now they will.
Agentic AI that resolves issues end to end — not just deflects them.
The StableLogic AI Contact Centre Agent understands the customer’s situation, accesses your systems, completes the task, and closes the interaction. No hold music. No ‘I’ll need to transfer you’. No callbacks that never come.
Contact centre costs keep rising
Labour is your biggest cost — and it only goes one way. Volume grows, headcount grows, operating costs grow.
AI that deflects isn’t AI that helps
Most AI tools pass customers to a human rather than resolving the issue. Your customers — and your costs — don’t improve.
Service shouldn’t stop at 5pm
Customers need help outside business hours, in different languages, across multiple channels. Human teams can’t cover all of it.
AI that resolves. Not just responds.
The StableLogic AI Contact Centre Agent goes beyond answering questions. Using agentic AI built on Amazon Web Services, it understands the customer’s intent, accesses live data across your systems, and completes the task — end to end, without human intervention. It automates around 80% of customer interactions across voice, chat, WhatsApp and SMS, available 24/7 in multiple languages. When a case genuinely needs a human, it hands over seamlessly — with full context, so the customer never has to repeat themselves.
A skilled agent that works 24/7, across every channel, at a fraction of the cost.
Resolves issues end to end
The agent accesses your systems, looks up the customer’s account or case, and completes the action — updating records, processing requests, confirming outcomes — without passing to a human.
Accesses live data across your systems
Connects to CRM, case management, billing, scheduling and other enterprise systems via secure API integrations. The agent has the context it needs to act, not just respond.
Handles complex, multi-step workflows
Manages interactions that involve multiple steps, conditional logic or cross-system actions. Whether it’s a service change, a complaint or a transaction, the agent follows the process through to completion.
Operates across all channels, 24/7
Voice, web chat, WhatsApp, SMS — the agent is consistent, accurate and available at all times. Seasonal spikes, out-of-hours demand and multilingual requirements are handled automatically.
Escalates intelligently to humans
When a case genuinely requires human judgement, the agent transfers with full context. The customer never has to repeat themselves. The agent continues to assist on simpler contacts.
Learns and improves over time
The agent can be fine-tuned on your own data — past call recordings, transcripts, policies and case histories — using AWS. This trains the AI specifically for your environment, not a generic model.
The right answer for both sides of the table.
A solution you can build a business case around.
- Reduce total contact centre cost by an estimated 75%
- Scale customer service without scaling headcount
- Transparent commercial model — no hidden costs
- Evidence-based outcomes, not AI promises
- Manageable implementation risk — phased, tested, governed
AI that improves service — it doesn’t just reduce cost.
- Resolve issues first time, without transfers or callbacks
- 24/7 service across all channels, in any language
- Consistent, accurate responses — no bad days, no staff turnover
- Rich insight on customer intent, sentiment and resolution rates
- Seamless human handover when it matters, with full context
A structured path from discovery to live service.
We don’t deploy AI and leave. We work with you through every stage — from understanding your environment to governing the live service.
Discovery
We map your customer environment — channels, interaction types, system integrations and workflows. The objective is to fully document the 80% of interactions that will be automated.
Security & Guardrails
We run a workshop to agree risks, scenarios, standards and controls. Every deployment is governed before it is built.
Set-Up
We integrate the solution with your systems and configure it for your environment. This is completed by StableLogic or your solution partner and typically takes several days.
Testing
Full workflow testing across every channel. Security controls and guardrails are validated. Nothing goes live that hasn’t been tested.
Go Live
Controlled transition to live service, including team training and week-one monitoring. We stay close during the critical first week.
Data Insights & AI
Careful initial and ongoing analysis to fine-tune performance. Your agent improves over time, trained on real interaction data from your environment.
Governance & Handover
Formal transition to operational support, with clear ownership, escalation paths and governance documentation.
Built for your sector. Not a generic product.
The AI Contact Centre Agent is deployed with sector-specific solution packs, tailored to the interaction types, regulations and operating models of your industry.
Social Housing
Housing associations and councils handle high volumes of repairs, rent queries, ASB reports and tenancy changes. The AI Contact Centre Agent resolves routine cases end to end, freeing housing officers to focus on complex and vulnerable customer needs.
Healthcare
From appointment booking and prescription queries to referral routing and patient information, the agent handles interactions with accuracy and empathy — in the patient’s language, at any time of day, while supporting accessibility and inclusion requirements.
Hospitality
Hotels, venues and hospitality groups manage reservations, cancellations, loyalty queries and guest services across multiple properties and languages. The AI Contact Centre Agent delivers consistent, branded service at scale — including proactive outreach for upsell and service recovery.
Public Sector
Central and local government, arm’s-length bodies and public services face growing demand with constrained resources. The agent supports citizens 24/7 across channels, in multiple languages, with full EU data residency for organisations with strict data governance requirements.
Built by people who understand contact centres. Not just software.
30+ years of contact centre expertise
Most AI vendors are software companies. StableLogic has spent over 30 years designing, operating and optimising voice and contact centre technology at enterprise scale. We understand how voice really works — the protocols, reliability, and failure modes that software-only vendors never encounter. That expertise is built into the foundation of this solution.
AWS-native, with customer fine-tuning
The solution is built on Amazon Web Services — Amazon Connect, Lex, Bedrock and Lambda. Critically, it supports fine-tuning on your own data: past call recordings, transcripts and interaction history train the AI specifically for your environment. This capability is not available on most other products.
EU data residency — your data stays where you need it
For European and UK public sector clients, the solution is hosted entirely within the EU. This is a critical requirement for an increasing number of regulated organisations and is not a feature all AI contact centre providers can offer.
Pricing scaled to your contact centre
Every contact centre is different — in size, channel mix, integration complexity and operating model. We price accordingly. Get in touch and we’ll put together a clear picture of what the solution would cost for your organisation, what the likely savings are, and how to structure a pilot. No hard sell. No obligation.
Talk to our team →Book a discovery call
A structured 30-minute conversation about your contact centre, your volumes and what an AI deployment could look like.
Looking for something simpler?
If your primary need is a 24/7, multilingual receptionist — without the full contact centre integration — our AI Receptionist may be the right starting point.
Ready to stop deflecting customers and start resolving their issues?
Book a discovery call and we’ll show you exactly how the AI Contact Centre Agent would work in your environment — with your systems, your interaction types, your volumes.