Technology Insights

Stay ahead in the rapidly changing world of business technology with insights from our experts.

How to Reduce Customer Attrition: A Key to Business Success
How to Reduce Customer Attrition: A Key to Business Success
January 2024

Customer attrition is the rate at which customers stop doing business with a company over a certain period. It's a criti...

Cut Contact Center Costs
Cut Contact Center Costs
December 2017

How do you cut contact center costs? The contact center is key to both customer service and sales, but also represents a...