StableLogic and Sovereign Network Group teamed up to complete a digital transformation of their customer care service, providing a sleeker and more scalable technology for one of the biggest providers of new homes in the UK.
The Sovereign Network Group (SNG) are one of the largest organisations in the UK responsible for the construction and management of more affordable homes in the South. With a focus on ‘design, quality and sustainability’, the SNG delivers around 2000 new homes every year and, as a not-for-profit group, they are playing a key role in dealing with the UK’s current housing crisis.
As a growing organisation looking to enhance how they deliver their services, Sovereign looked to undertake a large-scale digital transformation project. With connections to over 200,000 clients, improving customer care and ensuring that their business was able to scale without disrupting service were two key objectives of the project. In order to achieve these two objectives, Sovereign required a complete overhaul of their Contact Centre solution, it’s functionality, and the delivery of the service.
On choosing StableLogic, Sam Dart, Product Director at Sovereign, said the following:
StableLogic set out 4 key areas in which they would work to help realise Sovereign’s vision.
The project was a resounding success, with the completed digital transformation delivering a superior customer experience and stronger technological foundation on which Sovereign could deliver for their customers at the forefront of their business.
Speaking further on the project, Sam noted StableLogic’s emphasis on creating a strong relationship with Sovereign to go beyond being simply a software provider:
With network communications and customer care as two of our core specialities, we have helped numerous companies like Sovereign to achieve their communication objectives. Contact us today for a free initial consultation.