+44 (0) 20 3861 6444 sales@stablelogic.com

Telecom Benchmarking

Are you paying too much for your WAN, Telecoms Equipment, Mobile, Telephone Lines or Calls?  How does your Service Level Agreement, reliability and contract compare with the market?  As a specialist independent telecoms consultancy, StableLogic can help you answer these questions as part of our telecom benchmarking service.

Many clients simply want to know how their costs and service levels compare to the market, without running a full procurement process.  StableLogic’s telecom benchmarking service provides exactly this analysis.  As an organisation which is continually procuring telecoms services for many different types of organisation, we can quickly and accurately compare your contract to the market.

To complete a telecom benchmarking project, we would undertake the following steps:

  • Audit your current costs and service levels
  • Review the connectivity and other business requirements
  • Compare costs and service levels using our analysis tools
  • Provide a detailed written report with our findings

Telecom Benchmarking

As we are an independent telecoms consultancy, you can use our written telecoms benchmarking report to demand lower costs and/or higher service levels from your current supplier.  Alternatively, you may decide whether your current supplier is acceptable or seek a replacement supplier.

StableLogic have many years’ experience advising clients on their telecoms strategies, benchmarking costs and service levels and, if required, managing a full procurement process.

Current Supplier
Supplier A
Supplier B
Supplier C

When benchmarking, we always compare to:

  • Similar sized companies
  • Similar spend profiles
  • Mainstream quality suppliers
  • Same of better service levels

Technology Knowledge – We have many years of experience and have detailed technical knowledge of telecoms technologies. This ranges from simply specifying a particular technology to investigating a specific problem.

Market Knowledge – StableLogic can advise on the various companies in the market, their strengths and weaknesses and if their solutions are as good as their marketing.

Telecoms Benchmarking – As StableLogic are continually running telecoms procurements we can quickly advise if your costs are reasonable, the typical market rates for your requirement.

20
Jul

Telecom Cost Saving

Telecommunications costs represent a significant part of the IT...
01
Jun

The Omnichannel Strategy – A Game Changer in the Contact Centre

When customers are directed to a contact centre in...
02
Feb

Cisco Change their Entire Voice Strategy

For many years, Cisco have told us that their...
02
Feb

Can Skype for Business Replace my PBX?

2015 saw the rebrand of Microsoft Lync to Skype...

Unified Communications Consultants

  • StableLogic have provided independent advice on telecommunications for almost 20 years and have considerable experience supporting both UK and multinational clients develop and procure their Unified Communications strategy.

    One clients simply require a telephony solution – often called a PBX or VoIP.  Other organisations are seeking to add presence, messaging, video and desktop sharing to their business processes.  Products such as Skype for Business, Jabber and Spark fall into this category.

    Many projects include:

    • Telecoms Strategy – On premise, cloud, hosted, etc.
    • Supplier Selection – Particularly given the financial problems of many suppliers
    • Functionality – Voice, unified communications, contact centre, etc.
    • Telecoms Procurement – Purchasing new voice solutions
    • Telecoms Benchmarking – How does the cost and quality of your voice solution compare?
    • Telecoms Audits – Can you reduce your telecoms costs?
    • Fault Analysis – What is causing a fault or problem?
  • Unified Communications (UC) is a term used to indicate the integration of different forms of communications, typically including the telephone, instant messaging, video and presence.  “Presence” is real-time information about the status of another person, e.g. on the phone, in a meeting, on holiday, etc.

    UC has created a lot of new communications opportunities and products are available from almost all of the traditional telephony manufacturers.  In addition, software suppliers such as Microsoft have launched products, in the case of Microsoft it is called Skype for Business (formally Microsoft Lync).

    UC functionality is available on smart phones and tablets, creating a truly versatile proposition which can result in significant business benefit.

    How you implement and benefit from UC is a key challenge.  At StableLogic we help clients identify the opportunities, develop a strategy and a business case.

  • Selecting a replacement telephone system in the current market is a challenge.  You may consider it sensible to evaluate the products and suppliers that have been well proven over the last ten years.  On the other hand, many of these suppliers are in financial difficulties and new technologies are emerging.  So, do you select a traditional on-premise system, a cloud service or a products such as Skype for Business?

    StableLogic work with these challenges on a daily basis.  As an independent telecommunications consultancy, we understand the products and suppliers, we understand the cost model and the various advantages and limitations.

  • Are you paying too much for your Mobile, Telephone Lines or Calls?  How does your Service Level Agreement, reliability and contract compare with the market?  As a specialist independent telecoms consultancy, StableLogic can help you answer these questions.

    Many clients simply want to know how their costs and service levels compare to the market, without running a full procurement process.  StableLogic’s telecoms benchmarking service provides exactly this analysis.  As an organisation which is continually procuring telecoms services for many different types of organisation, we can quickly and accurately compare your contract to the market.

Next Steps

  • Completely independent and impartial
  • 20+ years experience
  • Household name clients
  • Specialising in UK and Multinational clients
Contact StableLogic

 

Unified Communications Case Studies