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Tag - SLA

13
Oct

Clould I connect my network to the Cloud?

With the growing trend of organisations using more cloud based services, the need for enhanced performance, security and reliability, backed up by some form of service level agreement becomes critical.  The use of such services such as Office 365, Salesforce.com, Microsoft Dynamics, Microsoft Azure and Amazon Web Services (AWS) is now commonplace across most major …

1
Feb

How Do I Interpret an SLA?

A Service Level Agreement, or SLA, is a very common component of a telecommunication contract. The SLA typically includes response and fix times for faults, as well as availability levels. But what is the difference between a SLA offering 99.9% availability and one offering 99.999%? Also, how does the associated service credit, or penalty payment, …