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Tag - Customer Experience

7
Feb

StableLogic advises European Customer Transport Company

StableLogic has been appointed by a European customer transport company to review their customer communication strategy and to develop a plan for the future.  The client provides long distant transport for consumers across 6 European countries.  Key challenges include the multiple communication channels used by the client’s customers and the need to operate in multiple …

31
Jan

Are Cloud Contact Centres Reliable?

Cloud based contact centres are relatively new in the telecommunications market and have only really started to gain market traction in the last couple of years. Although relatively new, the cloud contact centre is extremely popular with clients.  The common reasons include: i) The total cost of ownership, ii) Less responsibility for upgrades and changes, …

31
Jan

Your Customer Engagement Strategy

Until recently, customer engagement simply comprised face to face, for example with a retailer, or a contact centre answering telephone calls and perhaps email.  The world has changed rapidly, customer expectations have increased and the speed of change rapid. Today, customer engagement covers many different communication channels such as voice, video, social media, email and …

31
Jan

What is a Multimedia Contact Centre?

The last few years have seen a major change in the role of a call centre to covering many different types of customer communication.  Hence the change of name from Call Centre to Contact Centre. The Contact Centre industry has a wide variety of media options available; Telephony, Email, SMS (Text Messages), Social Media, Video …