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Tag - Contact Centre

6
Jun

RM3815 Contact Centre Services

StableLogic is pleased to announce that, with partner Bramble Hub, we have been awarded a place on the the CCS RM3815 contact centre framework. The framework covers consultancy on both contact centre technologies and contact centre business practice. Public sector clients seeking to purchase expert call and contact centre consultancy services from StableLogic, can now purchase …

20
Jul

Cutting Call Centre Costs

Cutting Call Centre Costs The call or contact centre are a major cost in most organisations.  The costs are typically split into the following areas: Staff Costs Office Costs Technology Costs In this article, we give some practical tips to reducing each of these areas and therefor cutting call centre costs overall. Cutting Staffing Costs …

1
Jun

The Omnichannel Strategy – A Game Changer in the Contact Centre

When customers are directed to a contact centre in order to gain assistance or support, many will assume that the whole process will be a complete nightmare. They may not get the support they need and be put on hold for ages or end up being transferred from department to department. In order to help …

1
Jun

How do I Reduce the Cost of the Contact Centre?

The Contact Centre is critical to the both sales and customer service in most organisations.  A strong Contact Centre can have a real impact on the organisations bottom line.  But Contact Centres are a major cost in both technology and, most significantly, staff resource. So how do you maintain service levels but reduce the cost …

7
Feb

Delivering Customer Experience with Business Analytics

The traditional contact centre has long been one of the most measured departments of an organisation.  Hundreds of metrics have been tracked including: How many calls?  Average answer time? Abandon rate?  Some organisations have gone a step further and included some customer satisfaction measures such as post call surveys or emails surveys, sometimes this feedback …

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