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Cisco Change their Entire Voice Strategy

Cisco Change their Entire Voice Strategy

For many years, Cisco have told us that their market leading voice solution comprised two separate options:

i) Unified Communications Manager (UCM) for on-premise requirements,

ii) HCS for cloud deployments which is hosted by large service providers.

Across both of these platforms, Jabber provides instant messaging, presence and collaboration.

However, this strategy completely changed at Cisco’s Collaboration summit in December.

The major changes announced included:

  • Spark – A new cloud based Unified Communications solution directly from Cisco, although still sold via partners.  This was presented as Cisco’s future voice and UC solution and includes a replacement for Jabber.
  • Hybrid – Cisco will offer a hybrid option to connect on-premise systems to Spark.
  • WebEx – The WebEx product line will be subsumed into Spark.
  • On-Premise – Cisco were keen to point out that UCM, HCS and Jabber would continue – for those customers who wanted an on-premise solution.

This is a major change for Cisco and impacts many StableLogic clients.  Those organisations planning to use Jabber for their UC solution, will need to think again and those moving to HCS as a cloud solution will need to think of Spark as an alternative.

Clearly Spark is new, has a limited feature set and is currently only available in some countries.  But this is a significant strategic move from Cisco which will have a major impact on the market for many years to come.

For further details on the impact of Cisco’s announcements on your organisation, please contact StableLogic.