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Insurance Contact Centre Case Study

Insurance Contact Centre Case Study

We are pleased to provide this insurance contact centre case study which details the experience of a recent StableLogic client.

This UK based insurance company required a contact centre which would meet the specific needs of their customers.  The client’s target market comprised consumers aged from 18 to 30 – a target group that can be difficult to serve.  For this group of consumers, calling into a contact centre was particularly unpopular.  Access to information and services via a range of digital options was required.

Project Type: Insurance Contact Centre Case Study
Client: Insurance
Project Value: £2m +
Keywords: Contact Centre, Insurance

StableLogic undertook a comprehensive strategy development process.  A wide range of different options were considered – working closely with the clients sales and marketing teams.  The business case was considered for each of the major communication channels and a plan compiled.  StableLogic then managed a comprehensive procurement process and supported the client to implement the new solution.

About StableLogic

As Independent Contact Centre Consultants, StableLogic provide impartial advice on call and contact centre procurement, optimisation and processes.

As specialist Contact Centre Consultants, StableLogic support clients with all sizes of contact centre.  We advise a wide range of clients from small help desks to large international contact centres.  As an independent consultancy, we do not sell contact centre systems, we advise clients on procurements, best practice and service optimisation.

For details on how Stablelogic can help your contact centre, please contact us.