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Pension Provider Contact Centre Case Study

Pension Provider Contact Centre Case Study

We are pleased to provide this pension provider contact centre case study which details the experience of a recent StableLogic client.

StableLogic were contacted by this international pension provider to support them with the development and procurement of a new multi-site contact centre.  Unlikely many organisations, this client’s customers were mainly older.  Their preferred communication method was the telephone and excellent customer service was very important to them.  Many of the current communication channels, such as social media, was of limited use to this client.

Project Type: Pension Provider Contact Centre Case Study
Client: Pensions
Project Value: £5m +
Keywords: Contact Centre

StableLogic worked with the client to understand their needs, to consider the technology options and to develop a budget and business case.  StableLogic developed a comprehensive specification and managed the RFP process on behalf of the client.  Following contact award, StableLogic project managed the implementation and delivered a highly successful outcome.

About StableLogic

As Independent Contact Centre Consultants, StableLogic provide impartial advice on call and contact centre procurement, optimisation and processes.

As specialist Contact Centre Consultants, StableLogic support clients with all sizes of contact centre.  We advise a wide range of clients from small help desks to large international contact centres.  As an independent consultancy, we do not sell contact centre systems, we advise clients on procurements, best practice and service optimisation.

For details on how Stablelogic can help your contact centre, please contact us.