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Financial Services Contact Centre Case Study

Financial Services Contact Centre Case Study
31
Jan

We are pleased to provide this financial services contact centre case study which details the experience of a recent StableLogic client.

This financial services company required a contact centre which would effectively route calls and emails from customers in 5 different countries to contact centre agents based in 3 different countries.  The company provided B2C services to a diverse range of customers and a flexible solution was required to meet their needs.  Internally the client utilised Salesforce.com and integration with Salesforce was a key requirement.

Project Type: Financial Services Contact Centre Case Study
Client: Insurance
Project Value: £3m +
Keywords: Contact Centre, Insurance

StableLogic undertook a comprehensive strategy review process including a detailed technical analysis.  Following consideration of all the options, the client selected a cloud based solution which included a virtual international call queue.  StableLogic managed the procurement process, helped the client to select a vendor and then managed a successful implementation.

About StableLogic

As Independent Contact Centre Consultants, StableLogic provide impartial advice on call and contact centre procurement, optimisation and processes.

As specialist Contact Centre Consultants, StableLogic support clients with all sizes of contact centre.  We advise a wide range of clients from small help desks to large international contact centres.  As an independent consultancy, we do not sell contact centre systems, we advise clients on procurements, best practice and service optimisation.

For details on how Stablelogic can help your contact centre, please contact us.