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Category - Unified Comms


Telecom Cost Saving

Telecommunications costs represent a significant part of the IT budget and are increasing – so what are the options to deliver a telecom cost saving? Recent years have seen a major move from fixed telephony to mobile.  As a result, mobile costs have increased and, in theory, the fixed line costs should have reduced – …


The Omnichannel Strategy – A Game Changer in the Contact Centre

When customers are directed to a contact centre in order to gain assistance or support, many will assume that the whole process will be a complete nightmare. They may not get the support they need and be put on hold for ages or end up being transferred from department to department. In order to help …


Cisco Change their Entire Voice Strategy

For many years, Cisco have told us that their market leading voice solution comprised two separate options: i) Unified Communications Manager (UCM) for on-premise requirements, ii) HCS for cloud deployments which is hosted by large service providers. Across both of these platforms, Jabber provides instant messaging, presence and collaboration. However, this strategy completely changed at …


Can Skype for Business Replace my PBX?

2015 saw the rebrand of Microsoft Lync to Skype for Business.  As many feared, this has created some confusion in the marketplace, with the perception that Skype for Business is, as it says, Skype, and not an enterprise platform based on Lync.  However, perceptions are slowly changing. The other major change announced by Microsoft is …


Is the term Unified Communications ironic?

In the good old days, we had email for text and a PBX for telephone calls. How things have changed, a typical large corporate now uses: PBX’s Instant messaging and presence Varios mobile devices and platforms iMessage, SMS etc. A number of audio conference services Video conference services WhatsApp, Facebook Messenger etc (although perhaps not officially) …

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