+44 (0) 20 3861 6444 sales@stablelogic.com

Category - Contact Centre

31
Jan

What is a Multimedia Contact Centre?

The last few years have seen a major change in the role of a call centre to covering many different types of customer communication.  Hence the change of name from Call Centre to Contact Centre. The Contact Centre industry has a wide variety of media options available; Telephony, Email, SMS (Text Messages), Social Media, Video …

31
Jan

Is Skype for Business a Contact Centre?

With many organisations installing Skype for Business (Formally Microsoft Lync) as a back office telephony solution, a common question is about contact centre functionality. Almost all organisations have some form of contact centre, be it thousands of customer facing agents, or simply the IT help desk. At present, Skype for Business does not have contact …

Page 3 of 3