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Category - Collaboration

14
Mar

The 6 Major Technology Trends for 2017

             

1
Jun

MPLS, Internet or Both! What’s best for your business?

112,500,000,000. That is a big number. It is also the estimated number of emails sent per day in the business world alone in 2015. The rate at which we are increasingly consuming data in the business environment leads to increased costs across the corporate infrastructure. This coupled with the rapid adoption of cloud services begs …

1
Jun

Two Factor or not Two Factor? That is the question

It’s official. We are all squirrelling more and more data to the internet than ever before. In fact, over 90% of the world’s data was created in the last 2 years. This boom in data is due to a number of factors, not least our increased reliance on cloud services, both in the workplace and …

7
Feb

Delivering Customer Experience with Business Analytics

The traditional contact centre has long been one of the most measured departments of an organisation.  Hundreds of metrics have been tracked including: How many calls?  Average answer time? Abandon rate?  Some organisations have gone a step further and included some customer satisfaction measures such as post call surveys or emails surveys, sometimes this feedback …

7
Feb

StableLogic advises European Customer Transport Company

StableLogic has been appointed by a European customer transport company to review their customer communication strategy and to develop a plan for the future.  The client provides long distant transport for consumers across 6 European countries.  Key challenges include the multiple communication channels used by the client’s customers and the need to operate in multiple …

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