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The Latest News

1
Jun

How do I Reduce the Cost of the Contact Centre?

The Contact Centre is critical to the both sales and customer service in most organisations.  A strong Contact Centre can have a real impact on the organisations bottom line.  But Contact Centres are a major cost in both technology and, most significantly, staff resource. So how do you maintain service levels but reduce the cost …

23
Mar

How to Conduct a Telecommunications Audit

There are lots of reasons to conduct a telecoms audit: i) Save money, ii) Identify services, iii) Ensure support for lift and emergency lines, iv) Compliance, and simply to prevent Fraud and Abuse. The problem is that it is often quite a challenging task to undertake. Many consider the simple answer is to identify as …

23
Mar

Are my Telecom Tariffs Competitive?

How can I make sure I am achieving market rate tariffs without going through a lengthy procurement? Telecommunications costs can be tedious to manage.  Often clients are happy with the service being provided by existing supplier, they just want a lower cost in line with market rates. You could simply go to your existing supplier …

22
Mar

Telecommunications Value for Money Test

A Changing Market The telecommunications market is rapidly changing in terms of both technology and costs. Major cost changes have recently happened in the UK following the acquisition of EE by BT and in Germany with the sale of O2. Within the US, mobile call costs have continued to drop dramatically but this has been offset by increased line …

22
Mar

Why Undertake a Telecommunications Audit?

Traditionally, a telecoms audit would be carried out every few years and for the vast majority of organisations, telecommunications asset management is quite limited at best. No one can identify all of the services on the bill, understand which tariffs are applied or even know if the services are still in use. Procurement professionals reliably monitor …