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Pharmaceutical Network Case Study

1
Feb

We are pleased to provide this pharmaceutical network case study which details the experience of a recent StableLogic client.

This global pharmaceutical client had two separate MPLS networks and an increasing number of service problems.  The availability of WiFi at each location was creating a significant load on the network, particularly at peak times.  The existing networks had been design for a traditional network with data hosted in a series of data centres across the world, by the move of data to the cloud was creating service problems.  The client’s primary objective was to improve service and identify a 5-year strategy for network development.

Project Type: Pharmaceutical Network Case Study
Client: Retail
Project Value: £40m +
Keywords: Global WAN

StableLogic completed a detailed analysis of the existing networks, benchmarked the costs and services levels and worked with the client’s IT department to develop a full understanding of the challenges.  The resulting recommendations were welcomed and now form a strategy for future migrations.

About StableLogic

As Independent Contact Centre Consultants, StableLogic provide impartial advice on call and contact centre procurement, optimisation and processes.

As specialist Contact Centre Consultants, StableLogic support clients with all sizes of contact centre.  We advise a wide range of clients from small help desks to large international contact centres.  As an independent consultancy, we do not sell contact centre systems, we advise clients on procurements, best practice and service optimisation.

For details on how Stablelogic can help your contact centre, please contact us.